General Sales Manager

Description

The Role at a Glance – Bill Jacobs Volkswagen General Sales Manager

Bill Jacobs Volkswagen is seeking a highly motivated and experienced General Sales Manager with a strong background in used vehicle management to lead our sales department and drive profitability, customer satisfaction, and team performance. As the General Sales Manager, you will oversee day-to-day operations, set sales targets, and ensure compliance with company policies while fostering a dynamic, customer-focused sales environment.

What you'll be doing

• Profitability & Goal Achievement: Develop and manage sales volume and gross profit goals on a daily, weekly, monthly, and annual basis. Support sales advisors in achieving personal targets by providing ongoing training and guidance.
• Sales Process Management: Oversee the entire sales process, ensuring the CRM is utilized effectively for prospecting and follow-up. Monitor leads, internet sales, and inbound calls to ensure they are handled according to company standards.
• Used & New Vehicle Inventory Management: Ensure optimal stocking levels for both new and used vehicles. Collaborate with the service department on loaner supply decisions and review inventory purchases regularly.
• Customer Service Excellence: Maintain a customer-focused culture throughout the sales process. Address customer complaints promptly, ensuring compliance with dealership and manufacturer standards.
• Team Leadership & Development: Hire, train, and motivate a high-performing sales team. Lead weekly one-on-one meetings, save-a-deal sessions, and product training to ensure sales advisors are product experts.
• Deal Desking & Closing: Manage deal desking to maximize front and back-end profitability. Engage with customers early in the buying process and work closely with sales advisors to ensure an outstanding customer experience.
• Compliance: Stay updated with federal, state, and local vehicle sales regulations. Ensure all staff follow key control and dealership policies. Understand manufacturer incentives and ensure proper execution.

What we’re looking for:

• Proven experience in vehicle sales management, with an emphasis on used vehicle management.
• Demonstrated ability to set and achieve sales targets while maintaining high standards of customer satisfaction.
• Strong leadership skills with the ability to mentor and motivate a sales team.
• Proficient in CRM systems and sales process management.
• Excellent communication, interpersonal, and problem-solving skills.
• High school diploma or equivalent required; relevant sales experience essential.
• Demonstrated strong work ethic, dependability, excellent written and verbal communication, exceptional customer-focus, and a positive attitude.
• Exhibits Bill Jacobs’ RISE Core Values: Respect, Integrity, Social Responsibility, and Excellence.   

About the Company

The Bill Jacobs Motorsport organization has grown into one of the most respected businesses in the Midwest. Today we have five new car franchise locations offering new models from BMW, MINI, Volkswagen, Jaguar, and Land Rover in Naperville and Hinsdale, Illinois. Current Automotive is our pre-owned electric vehicle dealership, located in Hinsdale. At Bill Jacobs, the cars bring you in and the experience brings you back.

Our employees are the driving force behind the success of the Bill Jacobs organization - one of Illinois' leading providers of luxury automotive products and extraordinary customer service.

Core Values

R - Respect

     We believe in taking accountability for our words, actions, and results.

I - Integrity

     We believe in honesty, transparency, and doing the right thing.

S - Social Responsibility

     We believe in positive community involvement and a commitment to the greater good.

E - Excellence

     We believe in raising the bar and challenging expectations to achieve a culture of continuous   

     improvement.

What’s it like to work here?

At Bill Jacobs Motorsport, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions.

We value the person, not just the employee. At Bill Jacobs Motorsport, we want to see you grow personally in addition to professionally during your career with us.   

What’s in it for YOU?

Our team members enjoy a positive working environment with opportunities for professional growt