P&C Licensed Sales Representatives

LOCATION

Hybrid Work-at-Home (Local)

JOB TYPE

Full-Time

PAY TYPES

Salary + Bonus

SALARY

Commensurate

POSITION OVERVIEW

Job Title: Property and Casualty Licensed Sales Representatives

Working Hours: Varies between Monday-Friday 1:30pm-11pm EST, rotating Saturdays & Sundays 9am-6pm EST                               

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

We are seeking P&C licensed Property and Casualty Licensed Sales Representatives who are enthusiastic, persuasive, and motivated to achieve success. In this position, you will deliver comprehensive customer service and sales support, guiding customers through their coverage options and helping them choose the best products, services, and solutions to meet their financial needs.

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

--------------

POSITION RESPONSIBILITIES

Key Responsibilities:

• Engage with a high volume of customers nationwide each week, providing exceptional support, resolving inquiries, and offering new products and services to enhance the customer experience.
• Serve as the primary point of contact for inbound and outbound sales across various channels, ensuring a smooth and professional interaction with every customer.
• Apply underwriting guidelines and eligibility criteria to accurately price and bind insurance policies, adhering to established procedures and compliance standards.
• Demonstrate a strong commitment to customer satisfaction by adding new clients while maintaining service levels with existing customers, and identifying opportunities to multi-line policies.
• Utilize sales, marketing, and negotiation skills to acquire new policyholders and retain current ones, ensuring long-term customer relationships.
• Escalate complex issues or inquiries to appropriate teams when necessary, ensuring swift resolution.
• Follow established procedures and reference documented knowledge to resolve customer inquiries on the first contact, contributing to policyholder retention.
• Identify opportunities during customer interactions to learn more about their current and future insurance needs, proactively recommending tailored solutions.
• Use multiple systems and applications to gather customer information, communicate with business partners, and handle claim reports efficiently.
• Leverage training and knowledge bases to accurately address customer questions and promote relevant insurance products and services.
• Listen actively to understand customer needs, resolve concerns, and ensure customer satisfaction.
• Research internal systems to locate missing information and collaborate with other departments to resolve issues as needed.
• Use technology and tools to manage account tasks, ensuring accurate documentation and processing of customer orders.
• Adhere to all required scripts, policies, and procedures to maintain consistency and compliance in customer interactions.
• Protect customer privacy and comply with regulations related to confidential and personal information.
• Escalate complex customer issues to senior staff or management for further resolution as necessary.
• Participate in meetings, training sessions, and review new material to stay current on program updates, systems changes, and process improvements.
• Maintain adherence to all attendance and work schedule requirements to meet performance goals.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years of age or older
• High school diploma or equivalent
• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and foll