Operations Manager

Location Zip Code:

48331-3416

Job Family:

Exempt Jobs, Field Management

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our leadership team! The Operations Manager leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This position will provide team members leadership, coaching and development, labor utilization, inventory control, fleet management, loss prevention, compliance and safety management. This is a full-time position located in the Detroit, MI area.

What we offer:

• Competitive annual salary $100,000 - $125,000

• Annual performance bonus

• Yearly incentive trip 

• Company iPhone provided

• Save money from driving our vehicle 

• Company gas card provided

• Group Health, Dental, and Vision plans

• Pet insurance, Life insurance, and EAP benefits

• 401K with employer match up to 4%

• Paid holidays and paid time off

• Opportunity for advancement

• Upbeat and exciting company culture and much more!

Responsibilities include:

• Responsible for customer retention, employee retention, and service center EBITDA

• Continually monitor and balance labor utilization with production to optimize overall efficiencies

• Responsible for all inventory and fleet within the service center

• Manages payroll for all Service Professionals, Lead Service Professionals, and Operations Supervisors within the service center

• Strive to achieve high operational efficiency and effective labor management

• Work closely with the Regional Operations Manager and Continuous Improvement department to ensure the growth and success of areas by ensuring the safe and efficient delivery of quality services

• Execute plans provided for improvement and report progress

• Meet KPI standards

• Work with talent team for hiring needs

• Create a positive atmosphere of learning and growth for all Service Professionals 

• Set and manage goals with Operations Supervisors, Lead Service Professionals, and Service Professionals to improve overall performance using performance dashboards and other tools

• Teach Service Professionals proper communication skills, and sales training, and ensure the workforce has a proper understanding of sales organization and processes

• Responsible for collaborating with Operations Trainers and local leadership to implement and deliver training

• Deliver excellent customer service to potential and existing customers

Qualifications:

• At least 3+ years experience in management and/or a bachelor's degree in business, marketing, finance, or a related field

• General understanding of Profit and Loss

• Excellent verbal, written, and communication skills

• Interpersonal and collaboration skills

• Strong analytical and problem-solving skills

• Excellent ability to analyze information and think systematically

• Strong ability to lead and manage a team

• Proficient with Google drive functions or related software

• A US driver’s license that has been valid for a minimum of 3 years is required

• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)

• A drug test and background check will be performed on all new hires

*Must obtain and maintain all licenses/certificates as required by federal, state, and local regulations.

Aptive Environmental:

Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.

In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's B