Customer Service Specialist

                              ArcelorMittal Business Centre of Excellence is looking for candidates for a position of

                                                                                       Customer Service Specialist 

 

 Job Description

The Customer Service Specialist is responsible for ensuring the highest standards of customer service regarding orders, delivery times and product availability, comprehensive customer service, including ongoing contact with the customer. This includes handling all relevant system operation, maintaining communication with customers and internal departments, monitoring of customer orders and request.

 

Job Description

• The Customer Service Specialist is responsible for ensuring the highest standards of customer
• service regarding orders, delivery times and product availability, comprehensive customer service,
• including ongoing contact with the customer. This includes handling all relevant system operation,
• maintaining communication with customers and internal departments, monitoring of customer orders and request.

 

Main Responsibilities:

 

• Act as the main contact for customers regarding order -related inquiries and issues · 
• Provide accurate information on order realization and delivery status · 
• Collaborate with customers to improve service · 
• Collaborate with Commercial Team to secure high level of customer service ·
• Maintaining high standards of customer communication · Reconciling shipments with customers and agencies according to the service model
• Administration and system tasks · 
• Managing of the process of order acceptance in the system · 
• Monitor and trigger delivery instructions ·
• Capture and put in the systems customer’s restrictions for reception ·
• Verifying the data flow and identifying any inconsistencies between the systems · 
• Monitoring and analysis of inventory level
• Other · Cooperate with internal cluster customer service and logistic department · 
• Participate in Customer Service improvement project

Requirements

Education:

Bachelor's degree in logistics, supply chain management, international trade, or a related field.

Experience:

• 3–5 years of experience in a similar position within the logistics or transportation industry.
• Experience in customer service, order management, or freight forwarding operations.

Skills and Competencies:

Behavioral Competencies:

• Customer-centric mindset and stakeholder orientation.
• Strong communication skills (written, verbal, digital).
• Attention to detail and problem-solving ability.
• Independent work style with minimal supervision.
• Team-oriented approach and willingness to continuously learn and improve.
• Commitment to compliance and quality standards.

Technical Competencies:

• Proficiency in English (written and spoken); additional foreign language is an asset.
• Solid knowledge of transport and freight forwarding processes.

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 16 countries. In 2022, ArcelorMittal had revenues of $79.8 billion and crude steel production of 59.0 million metric tonnes, while iron ore production reached 45.3 million metric tonnes. Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future. ArcelorMittal is listed on the stock exchanges of New York (MT), Amsterdam (MT), Paris (MT), Luxembourg (MT) and on the Spanish stock exchanges of Barcelona, Bilbao, Madrid and Valencia (MTS).  For more information about ArcelorMittal please visit: http://corporate.arcelormittal.com