Assistant Housekeeping Manager

Position Purpose:

To assist with management, supervise, and provide leadership for the Housekeeping and Common Areas teams, to achieve the highest level of Member/Guest satisfaction, quality service and compliance with Ocean Reef Club policies, job standards and procedures, while meeting/exceeding both financial goals and member/guest expectations.

Essential Functions:

• Assist Housekeeping managers and support the Assistant Director of Housekeeping
• Sets a good example to the team by arriving to work on time, neatly groomed and in full, proper uniform
• Ability to speak and communicate in writing through correct English, assume responsibility without direct supervision, exercise initiative and judgement and make good decisions within the scope of assigned authority
• Knowledge of all Housekeeping and Laundry operational procedures
• Knowledge of purchasing, inventory controls, and equipment
• Knowledge of governmental regulations and safety standards (OSHA/EPA/ADA, et al.)
• Ability to effectively manage labor and productivity
• Commitment to the highest levels of hospitality, staff development and member/guest relations, satisfaction and achievement of such goals
• Detailed Daily Functions:
• Provide clear direction in assignments and instructions to Housekeeping/Common Area/Laundry staff detailing work.
• Staffing, training, counseling and performance reviews
• Daily Line-ups with staff and supervisors
• Communication with members, guests, and homeowners participating in our Vacation Rentals program
• Timely follow-up on all complaints of Inn guests and those staying through the VR program
• Close communication with all departments; particular timely communication is essential with Lodging Operations, Front Desk, Vacation Rentals and Engineering management to ensure timely rooming
• Plan, organize and monitor staff activities to ensure compliance with Quality Job Standards set by Club and Department
• Visual inspection daily of guest rooms and Club public spaces serviced by Common Areas Maintenance team members
• Manage payroll, finances, scheduling and coordination with Housekeeping, Common Areas and Laundry, at the direction of the Director.
• Distribute workload to guarantee maximum productivity while maintaining the high standards of the Ocean Reef Club
• Monitor safe and accurate usage of chemicals, including complete training for associates, ensuring safe storage of hazardous supplies
• Plan and conduct staff meetings, and attend other Lodging Division meetings as needed
• To ensure that staff’s physical appearance and their uniforms are to standard
• To train, supervise and motivate the Housekeeping Department associates at all times according to our standards of service, quality, and cleanliness
• Develop associates to their maximum potential for possible advancement. Establish short- and long-term goals, potential career paths, and facilitate continued training and education programs to reduce turnover ratios and increase retention for the Club
• To conduct “coach and counsel” sessions fairly and disciplinary action in a consistent manner in conjunction with Human Resources to ensure that Club policy is followed.
• To maintain a favorable working relationship with other departments and associates to foster a team-orientated workplace and project and uphold a professional appearance at all times.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Service-oriented, sociable, creative, strong leader with solid knowledge of all aspects of food, wine and beverage operation.
• Team player with good communication skills towards Members and associates
• Good knowledge of management principles: planning, organizing, motivating, controlling and results evaluation and follow-through.
• Strong ability to recruit, train and retain friendly, service-oriented associates
• System oriented management skills required for Birchstreet Ordering System, Visual One

EDUCATION AND/OR EXPERIENCE: High school diploma required. Hotel/Restaurant degree preferred or minimum 3 years of progressive experience within Housekeeping and/or Front Office departments.

LANGUAGE: Must be able to comprehend the English language in order to communicate with co-workers and fully understand job assignments.

MATHMATICAL SKILLS: Basic math and accounting ski