Manager, Warranty Administration

Job Summary: 

The Warranty Administration Manager will lead the Warranty Department in DENSO’s Long Beach Office.  The candidate must have prior managerial or supervisor experience, as well as a bachelor’s degree in a finance related discipline.  

Roles and Responsibilities:

The Warranty Administration Manager will lead the Warranty Department in DENSO’s Long Beach Office.  The candidate must have prior managerial or supervisor experience, as well as a bachelor’s degree in a finance related discipline.  In this position, the candidate will:

• Create, monitor and manage company financials and budgets as they relate to warranty and quality.  
• Establish and manage controls for warranty claim judgment, acceptance/rejection, payment and reporting to ensure only appropriate claims are paid.
• Accurately monitors claims to ensure senior management has visibility to claim payment and fiscal impact.
• Collaborates with sales and marketing, merchandising, manufacturing, quality, engineering, product development, finance and others to ensure cross-functional communication and resolution of product issues and control warranty costs.
• Develops and records the processing procedures for customers and vendors and develops and maintains warranty agreement records.
• Creates new methodologies to recover warranty costs from suppliers.
• Establishes activities to train Customers and Sales associates to properly inspect parts prior to claim submission.
• Establishes key KPI’s for areas of responsibility to develop daily, weekly and monthly reporting to show current status and improvements in the processing of warranty claims.
• Develops new and kaizens existing processes, procedures, activities to lower warranty liabilities for cost reduction.
• Responsible for departmental budget development and tracking, expense forecasting, managing staff workload and rotations, efficiency improvements, and representation at meetings and conferences.
• Manages the daily work of warranty claims administrators and analysts and aids in problem solving solutions, coaching and counseling associates and fostering high morale within the team environment. 
• Aids in setting attainable goals relating to organizational objectives and assesses achievements. 
• Ensures that associates are developed and trained for increasing responsibilities, efficiency improvements, analytical capabilities and continuous improvement. 
• Ensures that associates are cross-trained and able to support each function to maintain department flexibility and capabilities.
• Performs other duties as assigned.

Skills and Abilities:

• Excellent project management skills including the ability to define program, project or process objectives, identify customers/stakeholders and their interests, plan steps, and to coordinate resources to accomplish goals and objectives in an effective and timely manner 
• Excellent written and verbal communication skills. 
• Excellent analytical skills with an ability to independently evaluate and develop innovative solutions to complex situations, applying knowledge of specialty area and use of sound judgment 
• Demonstrated competency in working with computer software (Oracle, AS400/BPCS, Microsoft Office Suite and database applications) to retrieve, analyze and reconcile data. 
• Demonstrated knowledge of programming logic and prior experience with electronic or web-based warranty processing system development and testing 
• Excellent customer service skills with an ability to approach every business relationship as a partnership 
• Excellent negotiation skills. 
• Ability to resolve difficult or complicated situations that are often sensitive in nature. 
• Recognizes and applies subtle cues in anticipating customers’ needs and potential next steps.
• Takes strong stand without indicating disrespect and seeks positive outcomes  
• Kaizen mindset 
• Ability to effectively apply the PDCA process to own work and in evaluating the work of others
• People management skills, with an ability to professionally develop direct reports  
• Ability to develop and monitor individual and departmental G&O

Required Qualifications:

• Bachelors degree in business, information systems or related field
• More than 10 years of relevant experience
• Previous experience with an automotive distributor, manufacturer or Tier 1 supplier
• Experience with DOMO and Power BI.

Salary Range: $115,800 - $144,800

Benefits Summary:

• Health, Dental, Vision, Prescription Drug plans
• Life and Accidental Death & Dismemberment Insurance