Endpoint Computer Systems Administrator

Requisition ID: 17888

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

The Endpoint Solutions team within Workspace Technologies is hiring a new team member to help provide innovative solutions for end user devices and software. The role focuses on strategy, design, and technical leadership and involves a variety of work including automation, technology evaluation & support, and data analysis & reporting. The primary goal for the Endpoint Solutions team is to improve the user experience and operational efficiency related to the use and management of user devices and software.

Our preferred candidate has between 2-4 years of experience.

What You'll Do

The selected candidate will be involved in both technical and non-technical tasks.  Activities will allow for work to be completed individually as well as in a team environment with opportunity for collaboration with other departments within SRP as well as technology vendors. 

Activities include:

• Design and implement endpoint management solutions
• Develop and implement endpoint standards and processes
• Work collaboratively with various departments to effectively implement and support solutions
• Identify and implement opportunities that improve the user experience or management capabilities
• Apply SRP and IT processes, practices and techniques to deliver solutions
• Provide subject matter expertise and represent Workspace Technologies on enterprise projects
• Support and manage technologies used for the enterprise management and deployment of client software and devices (Microsoft Intune, JAMF, Microsoft Group Policy, etc)
• Manage and provide tier 3 support for: Devices (smartphones, laptops, desktops, etc), Software deployments, Operating system upgrades, Application and desktop virtualization
• Provide mentorship and training to other tiers of support through: Knowledge articles, Training sessions, Standard Operating Procedures

 

Additional Information:

Responsible for planning, scheduling and monitoring for projec