Sr. Manager, Technical Program Management

About the Role

In this role you are accountable for ensuring delivery of all capabilities impacting and enabling our Infrastructure, networking and cloud functions. This includes real-time relevant business communications and engagement with key stakeholders in TechOps, DevOps, Information Security, etc. and works with both internal and external partners to ensure delivery of key initiatives within scope, schedule and budget. This position will be responsible for leading the execution of portfolio initiatives supporting the modernization of TechOps infrastructure and the migration to the Cloud. This position is responsible for managing the portfolio lifecycle and ensuring portfolio delivery success in a modern DevOps/TechOps/agile operating model. This includes accountability for the program health and financial visibility to the leadership. Collaboration with product teams and engineering is also key to success in this role.

What You'll Do

• Demonstrate advanced knowledge of TPM functional processes and business function. Provides insights on project risks based on broad experience.

• Manages and drives all aspects of the program lifecycle including solution definition, budget options and alternative analysis (with Architecture, DevOps, TechOps, Infosec) and delivery execution by cross-functional teams, inter/intra team communications, technical cut-overs, and risk and issue management

• Develop project risk profile, mitigation plan and contingency plan.

• Monitor and track project team activities and deliverables, supporting program delivery, leveraging a good understanding of tools and processes such as solutioning, estimating, forecasting, capacity management, status reporting, risks/issue management and program plan

• Coordinate execution of end to end technology delivery across Product Management, Engineering and Architecture teams to support funded portfolio initiatives and communicating with key Business and GapTech stakeholders

• Manage the portfolio lifecycle, facilitating application strategy and planning processes, ensuring portfolio delivery success in a modern Dev Ops/agile operating model This includes accountability for financial visibility to the leader team

• Manages and drives all aspects of the program lifecycle including solution definition, budget options and alternative analysis (with Architecture, DevOps, TechOps, Infosec) and delivery execution by cross-functional teams, inter/intra team communications, technical cut-overs, and risk and issue management

• Monitors and reports to GapTech leadership on the status of program efforts (including weekly time reporting, weekly status reporting, monthly budget tracking and forecasting, reconciliation and risk, action, issue, decision management and tracking)

• Ensure adherence to Architectural Standards, Information Security Policies and Change Management procedures for project delivery 

Who You Are

• Leadership experience to guide and influence stakeholders decisions, articulating options, tradeoffs and recommendations.

• Experience managing large programs or a portfolio of projects as part of a global product and tech ops team ($5+ Million annually)

• Creative and flexible mindset to planning and problem-solving, ability to lean into the details while maintaining the “big picture”

• Strength in building partnerships; working collaboratively in a matrixed environment, proven influencing skills over cross-functional teams and with cloud computing engineers, CI/CD engineers, architects, DevOps teams

• High degree of financial acumen – proven track record of planning and executing on the financial aspect of deliverables

• Proficient in all aspects of PM/scrum process and demonstrates ability to execute processes

• Responsible for supporting program delivery, leveraging a good understanding of tools and processes such as solutioning, estimating, forecasting, capacity management, status reporting, risks/issue management and program plan

• Understand process and team responsibilities associated with code development and implementations and/or infrastructure designs and implementations

• Skilled in matrix management and facilitation