Senior Technical Writer

Job Summary

The Red Hat Customer Content Services (CCS) team is looking for a Senior Technical Writer to join our expanding organization. In this role, you will promote customer loyalty and success through content development and delivery. Drawing from your passion for technology, you'll work closely with software engineers, quality experience, user experience, field teams and support engineers, and other subject matter experts to create content that helps our customers understand our offerings and find the best solutions for their needs. As a Senior Technical Writer you will work with dynamic, fast-paced Agile teams to bring to market new and exciting technologies. 

What you will do

• Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat’s offerings

• Effectively manage and deliver customer-focused documentation aligned to business priorities

• Provide feedback to other technical writers to improve the quality and consistency of our content

• Work with quality engineering (QE) and development to improve the accuracy of your documentation

• Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

• Contribute to the achievement of team and functional goals through completion of tasks and enhancement of processes

• Learn to use our internal documentation toolchain, including the publishing platform and issue tracking tools

• Keep up to date on changes to our offerings, customer use cases, support issues, and business strategy

• Devote time to research and increase your understanding of your product area, including related trends and topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps)

• Engage with upstream communities to influence and lead upstream documentation and process improvements

What you will bring

• Experience with the software development lifecycle, including an understanding of the customer lifecycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems

• Familiarity with structured, topic-based authoring and information architecture; experience with DITA is a big plus

• Ability to collaborate in a global team environment, proactively engage subject-matter experts, and follow through on commitments

• Experience with version-control systems and Git

• Demonstrated experience with Agile and rapid iteration releases

• Experience working with diverse sets of stakeholders to solve complex problems

• Ability to inspire others irrespective of their job title

• Demonstrated success adapting to change in a dynamic environment and taking accountability for project prioritization, execution, and completion

• Knowledge of AI, ML, and MLOps concepts and technologies

• Experience working with upstream open source communities

#LI-JC2

The salary range for this position is $90,480.00 - $144,660.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to full