We anticipate the application window for this opening will close on - 16 Jul 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We are seeking a highly skilled and detail-oriented Service and Sales Operations Sr Manager to join our team. This role involves managing field corrective actions, overseeing auto programs, and ensuring compliance with various programs. Additionally, the position includes responsibilities for new hire field onboarding. The role will support the Cardiovascular (CV), Neuroscience and Med Surg business units.

Key Responsibilities:

• Field Corrective Actions (FCAs): Manage FCAs primarily focused on the CV portfolio.
• Auto Programs: Oversee a fleet program for Med surg field employees and a mileage reimbursement program for CV and neuroscience field employees.
• Compliance Programs: Manage radiation badge compliance for field employees exposed to radiation, credentialing for hospital access, and various inventory audits.
• New Hire Onboarding: Ensure new hires have laptops, iPads, welcome letters, and access to online training and necessary resources such as Amex cards and security badges.
• The position covers the entire US and does not require travel.

What make you a great candidate?

• Strong skills to effectively lead and manage the team and stakeholders.
•  Highly detail-oriented to manage various programs and ensure compliance with regulations and standards.
• Critical for timely communication and action when dealing with the field organization.
• Ability to provide clear and concise communication for effective team management and coordination with senior leadership and other stakeholders.

Desired/Preferred Qualifications or Experience:

• Strong knowledge of field workflows
• Demonstrated ability to work independently as well as in a team environment

This is an office-based position that will support our all-US Territory. This role is expected to be in the field 4 days per week from Minneapolis offices.

DIFFERENTIATING FACTORS

Autonomy: Manages large team which would typically consist of both experienced professionals and managers.
Turns the department strategy into a commercial reality by developing, communicating and implementing business plans to achieve business results .
Receives assignments in objective oriented terms; has latitude to reinterpret objectives.

Communication and Influence: Communicates with internal and external customers and vendors concerning ongoing operations, programs or processes.
Influences across functions and businesses while balancing divergent objectives to gain cooperation of other parties.
May interact on issues that have externally divergent objectives.

Leadership and Talent Management: Manages at least one (department, function, geography typically comprised of other People or Program managers and / or supervisors and experienced professionals.
Recommends strategies, goals and plans for a group.
Authorizes hiring, firing, promotion and reward within own area.

Required Knowledge and Experience: Requires broad management knowledge to lead project teams in one department.
 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment