Managing Director - Preqin Global Head of Digital Client Experience

<p><b>About this role</b></p><p></p><p></p><p><b><span>Global<span> </span></span><span>Head of Digital Client Experience</span></b><b><span>,<span> </span></span><span>Managing Director</span></b><span> </span></p><p><b><span>Location: LDN or NY</span><span> </span></b><span> </span></p><p><span> </span></p><p><b><span>About the Role</span></b><span> </span></p><p><span> </span></p><p><span><span>We’re</span><span><span> </span>looking for a proven Client Success leader to build, scale and<span> </span></span><span>optimize</span><span><span> </span>a high-performing team. A strategic operator who thrives in fast-paced, high-volume environments. This person needs to be a transformation expert with a start-up mindset to build a strategy delivering client success excellence to thousands of clients across the globe while enabling our future growth to be delivered at scale. The leader will have experience in building global teams, expert knowledge on<span> </span></span><span>leveraging</span><span><span> </span>technology, automation,<span> </span></span><span>AI</span><span><span> </span>and data-driven insights to drive client adoption, retention, and expansion. As a senior leader, you will drive alignment across executive stakeholders, represent the voice of the client at the leadership table, and ensure client success is a growth engine for the business. You will balance strategic vision with operational excellence, leading through influence and building a culture of client-centricity across<span> </span></span><span>Preqin</span><span><span> </span>to build and scale a multi-tier Digital Client Success organization, blending digital/tech-touch programs while fostering a culture of accountability,<span> </span></span><span>innovation</span><span><span> </span>and continuous improvement.</span></span><span> </span></p><p><span> </span></p><p><b><span>Your<span> </span></span><span>role and impact</span></b><span> </span></p><p><span> </span></p><p><span><span>As the  </span></span><b><span>Global<span> </span></span><span>Head of Digital Client Experience</span></b><span><span>, you will design and execute a client success strategy that balances personalization with automation, ensuring our clients achieve measurable value at scale. You will partner with client services, product, marketing, and sales teams to deliver outcomes that deepen client relationships and drive long-term growth.</span></span><span> </span></p><p><span><span> </span></span><span> </span></p><p><b><span>Responsibilities include:</span></b><span> </span></p><ul><li><p><b><span>Strategy &amp; Vision</span></b><span><span>: Define,<span> </span></span><span>design</span><span><span> </span>and lead the client success strategy for a high-volume, tech-led model, balancing human touch with automation.</span></span><span> </span></p></li></ul><ul><li><p><b><span>Team Building &amp; Leadership</span></b><span><span>: Recruit, develop, and scale a global high-performing Client Success team, with clear career paths and structured training.</span></span><span> </span></p></li></ul><ul><li><p><b><span>Operational Excellence</span></b><span><span>:<span> </span></span><span>Establish</span><span><span> </span>scalable processes across onboarding, adoption, renewal, and expansion. Implement strategies to<span> </span></span><span>redesign the client journey,<span> </span></span><span>balanc</span><span>ing</span><span><span> </span>human touch with automation across thousands of accounts.</span></span><span> </span></p></li></ul><ul><li><p><b><span>Technology Enablement:</span></b><span> </span></span><span>Implement and be a c</span><span>hampion</span><span><span> </span>of digital<span> </span></span><span>client experience</span><span><span> </span>technology</span><span><span> </span>platforms</span><span>, automation, and AI to deliver proactive, predictive, and personalized client experiences at scale.</span></span><span> </span></p></li></ul><ul><li><p><b><span>Customer Experience</span></b><span><span>: Ensure clients achieve measurable outcomes and a seamless experience, regardless of their size or complexity.</span></span><span> </span></p></li></ul><ul><li><p><b><span>Metrics &amp; Insights</span></b><span><span>:<span> </span></span><span>Establish</span><span><span> </span>and track success KPIs (retention, NRR, adoption, CSAT, etc.), using data to inform strategy and continuous improvement.</span></span><span> </span></p></li></ul><ul><li><p><b><span>Cross-Functional Collaboration</span></b><span><span>: Partner with Product, Sales, and Marketing to align client feedback with product roadmap and growth initiatives.</span></span><span> </span></p></li></ul><ul><li><p><b><span>Thought Leadership</span></b><span><span>: Serve as a client advocate and industry voice, shaping how we define and deliver success at scale.</span></span><span> </span></p></li></ul><ul><li><p><b><span>Growth &amp; Advocacy: </span></b><span><span>Partner with S