Senior Supervisor (Aging Services)

Job Overview

This position is responsible for performing day-to-day operational management duties for a small functional unit which provides routine programs and services in any of a large variety of departments and agencies, with responsibility for planning, coordinating, supervising and controlling assigned resources to achieve unit/section objectives.

Salary

Min $58,947.20 annually

Mid $81,078.40 annually

Benefits

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• Generous PTO & Holiday Plan
• Health Plans
• Health Savings Account
• Dental & Vision Plans
• Employee Assistance Program (EAP) 
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Tuition Reimbursement
• Cafeteria Benefit
• Life Insurance
• Short & Long-Term Disability Insurance

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

• Manages the day-to-day operations of the unit/section, coordinates and administers assigned programs and resources.
• Sets direction and priorities and allocates staff and resources to projects and unit initiatives.
• Provides supervision, guidance, training and motivation to assigned staff; assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed, including termination.
• Performs a variety of administrative duties in support of the unit's activities.
• Implements goals, policies, procedures and guidelines to ensure operational efficiency and effective administration of unit.
• Monitors work flow, data accuracy, and overall quality of work; assures processes and procedures are accomplished according to established guidelines.
• Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff.
• Participates in budget development by providing detailed justification and persuasive arguments for proposals or unit initiatives, but has no direct budget approval responsibility.
• Coordinates with other branches/sections within own organization and external agencies/departments to ensure efficient flow of communications and services.
• Provides consultation to customers on matters relating to functional area. 
• Prepares a variety of documents for the purpose of documenting activities and administering assigned programs and resources.
• Performs other related duties as required.

Job Specifications

• Knowledge of the functions, services, procedures and regulations of the assigned unit.
• Skill in the application of supervisory techniques.  
• Ability to support, promote, and ensure alignment with the departments/agency's goals and vision.
• Ability to effectively recruit, select, develop and retain competent staff.
• Ability to establish and maintain effective working relationships with others within and outside own organization.
• Ability to use initiative and exercise sound judgment.
• Ability to communicate effectively, orally and in writing.
• Ability to effectively manage and guide group efforts.
• Ability to create solutions to problems using new methods and processes.

Physical Requirements

• While performing the duties of this job, the employee is frequently required to walk, stand, sit and talk or hear.
• Occasionally required to use ha