Junior Customer Care Specialist

<h3>Company Description</h3><p>CleverConnect is a fast growing French-German HR Tech scale-up founded 10 years ago by Engineers.</p><p>We are present in 4 European countries (France, Germany, Italy and Spain) and continue our international development. After the merger with Talentry in 2022, we share the goal of becoming the leading provider of software solutions around Recruitment in Europe.</p><p>Join our international team of 300 colleagues who share the same culture and values and are fully committed to our common goal.<br/>  </p><p>What we offer:</p><ul><li>A fast growing and financially stable company</li><li>An accessible, caring and responsive management team</li><li>Office space in the heart of cities and a flexible working model</li><li>Opportunities for training, career development and mobility across Europe</li><li>Many after-work events and 2 offsites per year (Cannes, Barcelona and other great destinations)</li><li>Option to work remotely</li><li>2 days onboarding in Paris</li><li>Option to work remotely from Germany</li></ul><h3>Job Description</h3><ul><li>Provide exceptional customer service, addressing inquiries and concerns, resolving issues and maintaining accurate records and documentation to ensure customer satisfaction and build positive relationships</li><li>Create best practice and help materials on existing and new features and products (articles, webinars, newsletters)</li><li>Maintain your own book of business in a digital, scalable manner, while supporting all of our customers with the scalable materials built for your customers</li><li>Concept and development support in the product area through the experience and insights of the customer base in close collaboration with the product team</li></ul><p>As a Customer Care Specialist, your responsibility is for the CleverConnect customer to get the best experience and value out of our solutions.</p><p>Your objective? The adoption of our solutions to our customers and the satisfaction over the use of our products. You will be given a key role to develop the loyalty of your customer portfolio through supporting their requests as well as proactively help them make the most of what they’ve bought. You will be in charge of a portfolio of accounts over various regions. Key objectives: Satisfaction, Adoption ​and Retention. Ideally resulting in Growth.</p><h3>Qualifications</h3><ul><li>Quick to understand technical facts and dependencies</li><li>Independent learner, proactive &amp; flexible with a can-do attitude</li><li>Fluent in written and spoken German and English</li><li>You have a good ability to empathize and think in a highly service-oriented way</li><li>You are enthusiastic, have an interest in start-ups and like to take responsibility</li><li>You have a love for digital technologies and optimizing processes</li><li>You have a self-reliant, precise and structured way of working and are an organizational talent</li><li>Experience with customer/product marketing is a plus</li><li>Experience within SaaS companies is a plus</li><li>Nice to have: experience in HR/Recruitment &amp; experience with Planhat.</li></ul><h3>Additional Information</h3><p>At Cleverconnect, we create solutions built to provide fulfilling jobs for everyone. We are fully committed to treating our candidates, colleagues, and partners equally regardless of their gender, age, ethnicity, sexual orientation, religion, physical appearance, disability, or any other characteristic protected by law.</p>