Senior Director, Growth Operations

At Habitat Health, we envision a world where older adults experience an independent and joyful aging journey in the comfort of their homes, enabled by access to comprehensive health care. Habitat Health provides personalized, coordinated clinical and social care as well as health plan coverage through the Program of All-Inclusive Care for the Elderly (“PACE”) in collaboration with our leading healthcare partners, including Kaiser Permanente. 

Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged, fulfilled care teams to deliver personalized care in our centers and in the home. And we support our partners with scalable solutions to meet the health care needs and costs of aging populations. 
 
Habitat Health is growing, and we’re looking for new team members who wish to join our mission of redefining aging in place. To learn more, visit https://www.habitathealth.com. 

Role Scope: 

The Senior Director of Growth Operations will be the first dedicated leader focused exclusively on scaling and overseeing the day-to-day execution of participant growth across our centers. This individual will report directly to the Vice President of Growth and take full ownership of how growth is operationalized in the field. This individual will have direct leadership responsibility of Outreach and Enrollment teams, and will work collaboratively with Center Executive Directors, Medical Directors, the Clinical Pre-Enrollment team, and the central Growth team to ensure we consistently and reliably reach and exceed participant growth targets. This role will lead all aspects of field growth execution: coaching front-line staff, managing workflows and structures, improving enrollment performance, and helping design what sustainable, mission-aligned growth looks like at-scale. This role is critical to ensuring sustainable, high-integrity growth as we expand access to PACE for more communities. 

 

The ideal candidate brings strong operational leadership experience, thrives in a fast-paced environment, and is energized by building steady-state systems, managing and coaching high-performing teams, and driving participant growth in service of our mission. 

 

Core Responsibilities & Expectations for the Role 

• Serve as the senior-most field-facing growth leader, accountable for participant growth targets and performance across multiple centers. 

• Manage and develop all non-clinical Outreach and Enrollment staff across Habitat Health centers. Includes setting and managing to performance expectations, providing ongoing coaching and development, and building a unified, mission-aligned growth team culture. 

• Manage and develop Ops Quality and Excellence department to provide resources, skill training, and maintain accountability for successful community outreach, engagement of new prospects, and enrollment opportunities. 

• Implement sustainable growth operations at the center level, including referral engagement, community outreach, prospective participant case management, and participant handoffs to the PACE center interdisciplinary team. 

• Work cross-functionally with clinical enrollment teams, including the Pre-Enrollment Clinical Director and Enrollment RNs to assess PACE eligibility and submit DHCS level of care applications for prospective participants. 

• Regularly review team performance data, identify gaps or bottlenecks, and implement solutions in partnership with local and central teams. 

• Build the playbook and relentlessly refine for growth-focused operational execution at Habitat—developing systems and standards that can scale as we expand to new markets. 

• Partner closely with Center Executive Directors and Medical Directors to align outreach and enrollment activities with clinical and operational capacity. 

• Represent the Outreach and Enrollment team in broader growth discussions, ensuring central strategy is receiving field feedback and that teams are equipped to execute organizational priorities. 

• Contribute to the future structure of the growth function, including identifying internal leaders, shaping team design,