Helpdesk Technician

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented, Helpdesk Technician to join our team. This position is onsite, rotating shifts and eligible for shift differ candidate must be able to work on site in Clarksburg, WV.
 

Responsibilities include but are not limited to:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.

• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.

Basic Qualifications:

• A minimum of bachelors degree or combination of relevant work experience

• Proven work experience as a network administrator or technician.

• Strong working knowledge of access, administration, application server, archival, and configuration management software.

• Excellent technical and non-technical communication skills.

• Physical fitness to lift and carry heavy technical equipment.

• The ability to work independently or as part of a team.

• Good reasoning and decision-making skills.

• The ability to work under pressure.

• Strong problem-solving, analytical, and time management skills

Clearance Requirements:

• Must have an active Top Secret clearance.

Physical Requirements:

• Must be able to remain in a stationary position 50%

• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer

• Often positions self to maintain computers in the lab, including under the desks and in the server closet

• Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations

• May be asked to move Audio/Visual or Computer equipment weighing up to 50 pounds across and/or around a business campus or large facility

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal oppor