PRN Clinic Operations Representative - PG/Howard County (Mon - Fri, Day Shift)

Please read the full description before applying to the position. 

This position reports to the Clinic Operations Supervisor or Clinic Operations/Practice Manager. Provide patient services and administrative support in clinic operations. Interacts with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their department as well as other departments. Collect and verify all demographic information to ensure accuracy. May provide required notification of scheduled services according to managed care requirements. May be responsible for scheduling patients for specialty appointments. Position may be required to float to other clinics or ROCs for coverage. Next step in career ladder is Senior Clinic Operations Rep or Team Lead position.

Duties may include but are not limited to scheduling appointments, registering patients, making and answering phone calls, obtaining and uploading medical records and documentation, and collecting and verifying demographic and insurance information to ensure accuracy. The coverage needs for this position are up to 40-hours per week, Monday through Friday. Hours of operations for Ambulatory outpatient clinics vary in the window of 7:00 am to 6:00 pm (all shifts are 8.5 hours). This position will provide support at the Prince Georges and Howard County Clinics. 

Due to the PRN-nature of this position, please note that this is a non-benefits-eligible position that requires a commitment of 6 months of successful performance, after which you may be considered for a full-time benefits-eligible position within the organization if interested. This position is a great opportunity to float around and experience the different clinics and specialty outpatient medical services offered at Children’s National and ultimately determine what’s the right fit for you!

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year Experience performing billing, patient registration, and scheduling, medical insurance verification, insurance screening. (Required)

Required Skills/Knowledge
Broad clinic knowledge, customer service skills. Computer knowledge necessary. Microsoft Office experience preferred (Word & Excel). Complete Ambulatory Services training curriculum and pass all competency assessments, including a mock clinic. The ability to type minimum of 35 words per minute required.

Functional Accountabilities:
Patient Services

• Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department.

• Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner.

• Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy .

• Reschedule appointment for patients who did not show or for the ancillary services cancellations by providers/technologist. Schedule follow up appointments at check out if applicable.

• Greet patients and parents courteously. Arrive patient in appropriate system based on department policy .

• Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPPA Privacy Notice, Patient Rights).

• Obtain copy of insurance card and photo ID to be stored in medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure.

• Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future).

Information Verification

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