Repair Operations Senior Manager

Company Overview

At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we’re living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer - safer communities, safer schools, safer hospitals, safer businesses – safer everywhere. We’re building integrated technologies that help protect people, property and places. We’re connecting public safety agencies and enterprises – enabling the collaboration that’s critical for a more proactive approach to safety and security. We’re committed to solving for safer every day because the work we do here matters.

Department Overview

Motorola Solutions connects people through technology. Public safety and commercial customers around the world turn to Motorola Solutions innovations when they want highly connected teams that have the information they need throughout their workdays and in the moments that matter most to them.

Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day.

Job Description

This role is responsible for the planning, execution, strategy and governance of Repair Services for the International (EMEA and APAC) region. This role provides the leadership for the management of repair operations, encompassing people and processes of third party and in-house solutions. This role is required to develop and implement strategies that deliver timely and cost effective repair services that enable business growth and maintain customer's experience at the highest level.

This role is required to build strong and effective relationships with the Services Organization and third party services suppliers. Building close partnerships and communication protocols with our regional customer service teams is also a vital success factor.

Reporting directly to the Head of Global Repair, you will be required to work autonomously and collaborate with multiple stakeholders.

Responsibilities:

• Drive strategies, planning and governance of the repair of MSI products from an end-to-end process to ensure high quality services that exceed customer satisfaction yet fulfill the cost optimization objectives.

• Lead and oversee all aspects of the repair services and reverse logistics operations in the International region.

• Develop and implement strategic initiatives to optimize repair processes, enhance efficiency and reduce turnaround times.

• Stay abreast of the MSI technology roadmap, services offerings, and also industry trends, emerging technologies and best practices to be able to participate in shaping the long term Repair services strategies. 

• Ensure engagement with multiple stakeholders to support all touchpoints in the repair process

• Manage a cross-functional team, providing leadership, guidance, and fostering a culture of continuous improvement.

• Establish and maintain strong partnerships with suppliers, vendors, and key stakeholders to ensure seamless reverse logistics operations.

• Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of repair services and reverse logistics processes.

Basic Requirements

• Minimum of 10 years of experience in repair operations, reverse logistics and third-party vendor management.

• Strong commercial and operational orientation with cross functional team management experience

• Proven management experience of third party providers and in-house managed solutions.

• Strong negotiation skills with the ability to manage relationships with third-party service provider

• Analytical mindset with proficiency in data-driven decision-making, and influencing results.

• Strong communication, presentation and writing skills to all levels within the organization.

• Familiarity with relevant regulations and industry standards.

• Ability to collaborate effectively with cross-functional teams.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions Systems Polska Sp.z.o.o