Manager, Operations

JOB DESCRIPTION

Direct Reports:  Shift Supervisors

Key Relationships: Facility Director, Sr. Shift Manager, Shift Managers, Supervisors, Local Finance, IT, Technical Services HR and Union leadership.

ESSENTIAL RESPONSIBILITIES:

• Manages and drives overall performance of direct reports through leadership and development.

• Hire & develop the management team and first level supervisors to create a leadership succession plan in the Facility.

• Drive health and safety initiatives

• Implements and maintains policy and procedures relating to inventory control, to include ensuring the accuracy of warehouse inventory and analyzing poor products.

• Ensures that division is in compliance with government policies.

• Audits receiving and stocking procedures to ensure that policies are followed.

• Responsible for employee development through training on policy & procedures.

• Creates a cohesive organization by keeping lines of communication open.

• Recognizes signs of operational problems (e.g., wrong product in slots, high shrink, receiving errors, lift errors) and provides detailed action steps required of DC management to correct them.

• Monitors to ensure that the cycle count and count back program is executed as designed in partnership with the Finance team.

• Ensures product rotation standards are maintained/FIFO Management/Inventory Storage

• Elevates variances to established procedures to warehouse management immediately.

• Validates the accuracy of product transferred from facility to facility. Works to insure accurate and timely reconciliations occur.

• Oversees the release of products to vendors, other DC’s, and corporate locations, including inventory accuracy, correct paperwork, and efficient loading.

• Ensures all paperwork associated with each job function in the DC is accurate and timely. Researches and resolves all discrepancies noted.

• Confirms OS&D is kept up with and processed timely.

• Handles requests from procurement, other facilities and corporate.

• Provides ongoing training to Inventory Control staff.

• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Hires and trains Leadership staff.

Oversees the job assignments and activities of multi-department staff.

Collaborates with warehouse managers to provide performance evaluations that are timely and constructive. 

PHYSICAL REQUIREMENTS:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 50 pounds at times. 

REQUIRED Skills:

Communication: Demonstrates excellent verbal, written, and listening communication skills.  Clear expression of ideas in writing and in good grammatical form.  Has the ability to actively listen and provide feedback to others.

Conflict Resolution: Ability to resolve conflicts/disagreements in such a way to promote a win-win situation with the parties involved.  Understands that based on the variety of experiences and values of the work group and work group members, differences will arise.  A Supervisor is very sensitive to the feelings of others as resolutions are collectively developed.

Leadership: Possesses a genuine intent to foster the learning and development of work group members while promoting the creation of a high-performance team.  Able to lead work group toward an objective or goal while encouraging and empowering the work group to make decisions regarding flow of work through specified area.  Understands one’s influence on the work group and provides direction to work group to ensure requirements are consistently met for the work area/facility.  Motivates work group towards goal achievement by ensuring that work group understands how their work fits into the entire production flow of the facility and by providing continuous feedback.

Drive continuous process improvement utilizing LEAN and Six Sigma methodologies in the areas of cost, service, accuracy and productivity while driving employee engagement. Drives accountability at all levels of the DC. Partner cross-functionally to ensure inventory is available and product is shipped to customer specifications. Supports Facility initiatives aimed at improving processes, driving consistencies and ensuring best practices are shared.

Technical: