Client Success Manager

Benivo is disrupting a 32 billion dollar industry with technology and data. Our HR and Fintech solution is used by tech giants like Microsoft and Google, and large consulting firms like Wipro, CGI and Kearney . Our mission is to transform the mobility industry with smart technology.

We are looking for a Client Success Manager to join the Benivo US team, who will help our clients be successful in using the Benivo digital solution and build strong lasting relationships with our buyers (HR and Global Mobility leaders).

You will join a dedicated Client Success team and act as the single point of contact with your corporate portfolio for all their needs. Our client list includes top employers such as Microsoft, Goldman Sachs, Google and many more.

In this role you’ll need to:

• Own and manage the client relationship in a way that cements you as a trusted partner
• Grow annual recurring revenue for accounts
• Project manage the implementation of Benivo solutions (often bespoke for each client)
• Partner closely with Benivo teams (Product, Client Advisor, Content) to translate business needs and product requirements into solutions
• Identify themes of challenges and opportunities experienced by a range of clients to suggest better scalable solutions
• Stay informed of product releases, industry trends and updates to best consult clients on opportunities to improve or areas we may add-value

Requirements

We’re looking for candidates who have:

• Significant proven work experience in a relevant B2B Saas client success/account manager/strategic consulting role
• Global Mobility / HR tech experience
• Familiarity with consultative sales approaches
• Able to build strong client relationships
• Able to deliver under pressure with diplomacy and poise - dealing with uncertainty, changes, tight deadlines or working through customer issues
• Strives in a high-paced environment with frequent changes to process and priorities
• Likes solving problems and willing to roll up one’s sleeves to get the job done
• Highly organised and follows through on deadlines/tasks
• Excellent communicator
• Values collaboration and is a team player
• Self-motivated, proactive and always looking to improve
• Loves technology and is tech-savvy

Contract type: full time, permanent

Location: US - fully remote with some expectation to travel when required (expenses will be covered by Benivo).

Requirements: Due to the nature of this role, the successful candidate will need to undertake a basic criminal record check, the cost of which will be covered by Benivo.

Benefits

Benefits we offer:

• 33 days paid vacation leave - includes federal holidays which are flexible (swap days off according to your values and beliefs).
• Company sponsored learning and development. 4 hours every week that are dedicated to your well-being, learning and development. Providing you with opportunities to pursue personal projects, attending a fitness class to completing courses
• Interest free, financial assistance of up to $3800 for large personal expenses (e.g moving house, furniture, etc).
• Retirement plan (401k) - Benivo can match employees contributions of up to 5%.
• Healthcare plan
• Share options in the employee option plan
• Paid sick leave