Associate Director - Medical Information - Operations Excellence

About the Department                                                                                                                                               

The Clinical, Medical and Regulatory (CMR) department at Novo Nordisk is one of the most diverse and collaborative groups within the organization. From health-care-provider interactions and developing and implementing regulatory strategies with the FDA to providing medical education and collecting data to support efficacy and new product development, CMR is involved. The one thing that keeps us all marching to the same beat is our patient-centered focus. At Novo Nordisk, you will help patients around the world. As their needs evolve, so does our challenge to find better and more innovative ways to improve their quality of life. We’re changing lives for a living. Are you ready to make a difference?

 

The Position

Direct the business process improvement activities of Medical Information by optimizing and modernizing systems, procedures and processes. Support both current and future medical information activities to drive productivity and efficiency. Act as an internal consultant to understand the needs of the Medical Information team, build relationships and a collaborative environment, and develop/implement innovative solutions that address the needs of the business. Maintain an understanding of trends in the Medical Information/Medical Affairs pharmaceutical industry landscape, and demonstrate a strong working knowledge of digital communication and technology trends.

 

Relationships

Reports to a Director level position in Medical Information and has a strong interface with MI leadership.

 

Key internal stakeholder relationships include the NNI Medical Information team, NNI IT, Patient Customer Care Center, Patient Safety, Medical Affairs.

 

External relationships include existing Medical Information vendors, digital solution vendors, external scientific communications agencies, related professional societies/organizations, including industry consortia.

 

Essential Functions

• Serves as system owner of current and future state operations platforms and technologies. Responsible for the Medical Information Customer Relationship Management (CRM) system, Content Management (CM) system, Global Medical Information platform, telephony tools and other systems utilized by the Medical Information team
• Develops best-in-class capabilities for the execution of Medical Information customer centric medical communication by establishing system requirements, processes and procedures, identifying platforms and preferred suppliers and developing a future capabilities roadmap
• Establishes and enforces governance procedures to ensure CRM and CM operational excellence and accountability internally and with the CRM and CM key suppliers
• Oversees all operational aspects including key supplier/vendor relationships, database management, digital operations, reporting, management of technology infrastructure and capability solutions, developing a roadmap for identifying and integrating solutions to leverage emerging channels, compliance and information integrity, governance, streamlining and standardizing operating processes
• Demonstrates strength and expertise on Medical Information CRM, CM and operations to ensure we optimize our vendor partners, capitalize on existing database functionality and ensure that our infrastructure can support our current/future needs
• Identifies opportunities to enhance projects and initiatives, resulting in recommendations to improve processes and optimizing future endeavors
• Responsible for overseeing financial management of all activities within the responsibilities of the role. Participates in and drives financial planning opportunities as part of budget review
• Responsible for managing in-house digital specialist, contingent staff and/or off-shored team members
• Identifies key metrics and evaluates ROI/impact of digital and automation initiatives
• Supports MI Content synchronization
• Partners with NNI IT to ensure Novo Nordisk develops the technical requirements that support execution of current and future digital initiatives, including identification and integration of emerging channels and solutions
• Stays abreast of technical knowledge, medical communication digital tools and Medical Information industry trends

 

Physical Requirements

0-10% overnight travel required.

 

Development of People

Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results