IT Product Manager

Compensation Range:

Annual Salary: $78,496.00 - $119,713.00

Position Summary:

The IT Product Manager owns a product or application as the champion and subject matter expert. Develops and coordinates the product backlog, or the prioritized list of requirements for future product development. Innovates, launches, and maintains applications and products under their jurisdiction. Utilizes big-picture vision and planning, as well as technical and detail-oriented skills at the task level, to provide guidance to all organizational teams involved with the product. Is consistently available to the technical teams to answer any questions team members have regarding the business owner’s view of how they’re implementing a product feature. Additionally, represents the product and the organization, and as such, holds self to exemplary professionalism with excellent problem resolution and communication skills.

Essential Functions:

• Champions, and serves as subject matter experts in the assigned products and applications.
• Oversees innovation and end-to-end launch and maintenance of products.
• Leads the planning and implementation of projects.
• Collaborates with business leaders to develop roadmaps and drive products from concept to launch in a fast-paced environment.
• Collaborates with product vendors, matching product capability with business owner needs. 
• Leads discovery, sets scope, estimates, and develops business case(s) for new engagements.
• Reviews business needs, identifies priorities, and works with the Project Management Office (PMO) team to outline deliverables, milestones, and identifies opportunities and risks.
• Assists leadership to define, research, and prioritize improvement initiatives, ensuring alignment with organizational strategies.
• Ensures projects all have clear design, build, run, maintain, support and security considerations met.
• Coordinates projects, while collaboratively working with the PMO.
• Develops, owns, and executes product roadmap.
• Translates product roadmap features into well-defined product requirements including features, user stories, tasks and acceptance criteria. 
• Creates and maintains detailed documentation of products.
• Works with IT Leadership and PMO to manage product budget where appropriate.
• Provides direction and support to product and project team.
• Provides leadership with updates, metrics, and reports.
• Schedules and carries out User Acceptance Testing (UAT) with business owners.
• Works in an Agile or Agile hybrid environment using best practices.
• Leads the product functional design.
• Works collaboratively with development and Quality Assurance (QA) teams.
• Coordinates resolution of escalated issues.
• Works with the release management team to coordinate releases and tests features post-release.
• Reasonable and consistent attendance to fulfill requirements of the position.
• Other duties as assigned.

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Bachelor's degree preferred.
• Minimum of three (3) to five (5) years of working experience in business analysis required.
• Experience with project analysis, estimating, business case development and financial analysis required.
• Microsoft SQL Server database and Agile experience required.
• Extensive experience in process improvement and project management preferred.
• Extensive experience with Student Information Systems (SIS) and Financial Aid processes preferred.
• Direct experience with Anthology Student highly preferred.
• Extensive experience with Salesforce chat, Call Center as a Service (CCAS) solutions, Intelligent Virtual Assistants (IVA), and telephony systems preferred.
• Comprehensive analytical, conceptual, and problem-solving experience preferred.
• Previous experience serving as a project lead is preferred.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.
• All skills, abilities and education will be considered for minimum qualifications.

Competencies/Technical/Functional Skills:

• Proven ability to motivate self and others is necessary. Maintaining confidentiality, treating others with respect and upholding organizational values is key.
• Knowledge of artificial intelligence (AI) and large language models (LLM).
• Knowledge of SDLC life-cycle knowledge and how to design, develop and implement software solutions.
• Knowledge in overseeing the design, development, and implementation of software and hardware solutions, systems