Practice Manager, Primary Care - Douglasville

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

Variable

Variable

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Oversees the day-to-day operations, ensuring a high-quality patient/family experience. Monitors and improves revenue generation and operational efficiency of the assigned practice(s). Oversees larger practices and multiple locations with high patient throughput, inpatient, and/or procedural services and an evolving strategic plan and/or growing scope of programs and/or services.

Workstyle

• 5 day/wk onsite (after 6 months, may work 1 day remote)

Experience

• 5 years of experience in operations with strong financial, human resources, and systems background
• Experience in a physician practice setting
• Demonstrated experience in various systems/software/technology components, e.g., Microsoft, Epic

Preferred Qualifications

• Master's in Business Administration, Health Administration, or related field

Education

• Bachelor's in Business Administration, Health Administration, or related field

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Ability to operate independently
• Able to plan and manage time effectively and execute projects to completion with minimal oversight
• Demonstrated strategic thinking and problem-solving ability
• Strong communication skills and ability to build productive relationships across various levels of the organization
• Personal organization and time management
• Human relations and teamwork
• Personal adaptability and motivation
• Listening
• Strong communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions, as well as possessing excellent writing skills
• Analytical skills to resolve highly complex problems requiring the application of scientific or technical principles, theories, and concepts and in-depth, cross-functional, experienced-based knowledge
• Ability to identify and resolve important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry
• Ability to effectively manage employees within assigned practice
• Ability to persuade and negotiate with peer level managers on issues and programs that impact assigned practice

Job Responsibilities

• Partners with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.
• Assesses, identifies, and implements opportunities for additional gains in access, quality, revenue, and expense control.
• Provides onboarding and continued support to providers, e.g., schedules, expense reimbursement, clinic init