NX CAD Support Engineer

<div class="content-intro"><p>Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.</p></div><h3>About the Role</h3> <p>As an NX Cad Admin / Triage support at Anduril, you will be instrumental in establishing, maintaining, and optimizing the Siemens NX CAD environment that powers our engineering and manufacturing teams. You will support the organization and its users on the day to day activities by working side-by-side with all of our users to support their needs, ensuring that designers and engineers have reliable, performant, and standardized tools to rapidly innovate. Your expertise will directly contribute to our ability to design, iterate, and deliver cutting-edge defense solutions at speed and scale.</p> <p><strong>What You'll Do</strong></p> <ul> <li>Develop, implement, monitor, and optimize the Siemens NX CAD environment, including templates, customization files, role-based configurations, and default settings across the organization.</li> <li>Provide specialized technical support for CAD software applications used by our design and engineering teams (e.g., [NX, SolidWorks]).</li> <li>Manage the incoming IT helpdesk queue [e.g., Jira Service Desk], ensuring tickets are triaged, categorized, and assigned correctly.</li> <li>Resolve Tier 1 and Tier 2 technical support tickets related to CAD/PLM software issues.</li> <li>Meet or exceed established Service Level Agreements (SLAs) for ticket response and resolution times.</li> <li>Onboard new hires by setting up CAD-capable workstations, user accounts, and software permissions.</li> <li>Create, organize, and maintain user-facing self-service documentation and internal IT knowledge base articles.</li> <li>Provide technical leadership and structured training to engineering and design teams; mentor less experienced users and serve as the primary point of escalation for NX-related issues.</li> <li>Coordinate configuration and improvement projects with engineering, manufacturing, IT, quality, and Siemens/external service providers; act as the technical point of contact for significant CAD/PLM issues.</li> <li>Lead or champion reliability,