Technical Account Manager

Enterprise Support organization’s mission is to deliver value for customers by providing strategic, personalized, and proactive technical support across Meta product priorities.

We strive to deliver outstanding service so businesses can thrive on our platforms in an open and connected world. Those who join our teams are excited about solving people’s issues, and are advocates for our customers.

We are seeking a highly skilled Technical Account Manager (TAM) to support our Business AI Platform. As a TAM, you will be responsible for ensuring the success of our customers by proactively guiding them to operate effectively and efficiently on our platform. You will engage with diverse stakeholder groups, including executives, operations, developers, engineers, sales and partnership teams, to understand their needs and provide tailored solutions.Technical Account Manager Responsibilities

• Develop relationships with key stakeholders to ensure customer satisfaction and retention
• Proactively identify and address customer issues, providing timely and effective solutions especially related to the fast-evolving AI landscape
• Collaborate with cross-functional teams to develop and implement customized solutions for customers
• Provide in depth knowledge and guidance to customers on the use of Business AI product
• Measure and report on customer health, identifying areas for improvement and implementing strategies to enhance customer success
• Capacity to travel 20% internationally as needed

Minimum Qualifications

• 5+ years of experience in a Technical Account Management or similar role, in an enterprise technology product context
• Technical knowledge of AI and machine learning technologies, particularly in the area of natural language processing
• Proven experience in relationship management skills, with the capacity to communicate effectively at all levels of an organization, for technical and non-technical audiences
• Experience working with cross-functional teams, including sales, marketing, and product development
• Demonstrated problem-solving skills, with the demonstrated experience to think strategically and resourcefully
• Experience of effectively communicating complex features and systems in detail

Preferred Qualifications

• Experience working with AI-powered chatbots, virtual assistants or any other Large Language Model based applications or related technical field
• Knowledge of the latest trends and developments in AI and machine learning (machine learning concepts, recommendation systems, NLP, data mining, artificial intelligence, AI-Infrastructure)
• Familiarity with Meta's suite of products and services
• Experience solving complex problems and embracing ambiguity to drive efficient and impactful solutions
• Experience with Meta's Llama is a plus

For those who live in or expect to work from California if hired for this position, please click here for additional information. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$110,000/year to $158,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender i