Account Executive, Ticket Sales & Service

Job Posting Title:

Account Executive, Ticket Sales & Service

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Hiring Department:

Intercollegiate Athletics

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Jul 08, 2024

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Ability to work in a fast-paced environment with a flexible schedule, including nights, weekends, and holidays. Must attend and work all home Football games, 75% of assigned sport home games, 25% of other events as assigned. The title of this position may be Senior level depending on experience and qualifications of the candidate. The FLSA status will be dependent upon which position candidate is selected to fill.

Purpose

Under the direction of the Associate Athletics Director for Ticket Sales and Operations and the Associate Director, Ticket Sales and Services, this position will be responsible for generating revenue, increasing attendance,

providing customer service and ticketing operations at Texas Athletics events through the sale and administration

of season tickets, partial plans, group packages, single game tickets, parking items, and Longhorn Foundation

contributions.

Responsibilities

• Will serve individual book of up to 1000 football season ticket customers through inbound and outbound ticket sales and service, responsible for renewing, selling and service of season tickets accounts. Work closely with the Longhorn Foundation to assist with donor relations and development activities in regarding benefits and stewardship including service of annual fund gift requirements related to ticket and parking benefits. Collaborate with the Longhorn Foundation to ensure accuracy of away game, neutral site and post season event ticket needs. Ensure a high level of customer service in ticket seating with focus on football, men’s basketball, women’s basketball and baseball season ticket retention; provide season ticket retention in all ticketed sports. Achieve and exceed weekly, monthly and annual retention goals. Contact individual season tickets accounts via phone, in-person appointments, social media, text messaging, website chat and networking events; staff home events, performing various ticket sales, fundraising and services duties throughout games; build relationships to provide repeat business and excellent customer service. Maintains payment plans for season ticket holder business and executes customer service on payments for payment plans, annual monthly payment plans and post-season payment plans. Perform collections and follow service on problem accounts for all sports.

• Develop new business by contacting past customers and cold-calling new sales leads to generate sales. Will contact area businesses and individuals via phone, in-person appointments, social media and networking events; staff home events, performing various ticket sales, fundraising and services duties throughout games; build relationships to provide repeat business and excellent customer service. Achieve and exceed weekly, monthly and annual sales goals; act proactively to create opportunities for new business. Create and monitor group sales strategies.

• Recruit, hire, train, and manage a team of interns responsible for handling inbound and outbound sales efforts. Develop and motivate Ticket Sales interns in their service, retention, & sales efforts. This may include, but is not limited to, coaching, evaluating and measuring performance results. Teach and share best practices throughout the office to increase team success. Enrich the student intern experience by providing a mentorship environment through desk side training for ticket operations and sales.

• Work collaboratively with operations team sport ticketing administrator serving ticket operations related input at sport meetings. Collaborate on ticket sales plans, deadlines, seating, ticket marketing, pricing strategies, distribution strategies and creative solutions to ticket related issues for assigned sport. Assist in implementation of agreed upon and approved strategies through timely and accurate ticket operations setup and on sale execution. Assist team sport administrator in managing box office operations and ticket sales setup and other miscellaneous events hosted by the University. Assist team sport administrator managing pre-event and in-event operations including the coordination and supervision of ticket sellers and the overall operation of sport relat