IT Communications & Client Success Specialist II

PRIMARY PURPOSE:

The IT Communications & Client Success Specialist II is responsible for creating and managing content and design for USF IT’s website, social media platforms, and printed materials. This position plays a proactive role in shaping the online and physical presence of USF IT by developing visually appealing and informative content, ensuring it aligns with communication strategies.

This role supports both IT communications and client enablement, helping the university community understand, adopt, and effectively use IT tools and services through clear messaging, education, and outreach.

This position applies communication and technical skills to produce content that drives user engagement, motivates users to seek out USF IT’s online resources, and improves their understanding of IT products and services. This position collaborates with cross-functional teams to ensure messaging consistency across all channels.

• Salary: $56,966.00
• Shift Hours: 8AM - 5PM
• Work Schedule: Monday - Friday
   

ORGANIZATIONAL SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country. 

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: Information Technology | University of South Florida (usf.edu)

ADDITIONAL INFO FOR APPLICANTS:

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

USF offers GREAT BENEFITS to full time employees!!

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation Days
• Paid Sick Days
• 11 Paid Holidays
• Various Retirement Options, including 401K employer match
• Tuition Assistance (available for yourself, spouse, partner or dependent)

For more information about your total compensation package and other USF benefits, please visit: Work at USF

PRIMARY JOB DUTIES:

1. Communication Strategy and Content Creation
   • Develop and implement IT communication strategies.
   • Ensure communication aligns with the department's overall goals and timelines.
   • Create content for diverse communication formats, including newsletters, presentations, and web.
   • Develop training materials, instructional guides, and video content for end-users.
   • Ensure content clarity for both technical and non-technical audiences.
   • Create client enablement content that supports adoption of enterprise tools and services.
   • Develop how to guides, learning materials, and quick start resources for IT platforms and services.
   • Translate technical capabilities into client understandable value and outcomes.
   • Design and lead tool adoption and client enablement strategies in partnership with service owners.
   • Ensure communications and learni