Claims Shared Services Support II

Zurich is currently looking for a Claims Shared Services Support II to join their Claims team. In this role you will provide administrative and supporting function for claims functional groups to allow the office to function at a high level of efficiency and compliance. You will also, manage exception financial processing, including wire transfers, recovery processing and payments, per defined workflows.

 

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance may be expected.

 

The candidate selected for this opportunity should be able to work remotely from one of the following states that are located in the Central, Mountain, and/or Pacific time zones: Alabama, Arizona, Arkansas, California, Colorado, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Minnesota, Missouri, Mississippi,  Montana, Nevada, New Mexico, Oklahoma, Oregon, Washington, Wisconsin, Wyoming, or Utah.  

 

In this role you will be responsible for:

 

• Handles key support functions for office, as outlined in operations best practices.

• Generates, distributes, and processes internal control reports or other operational reporting per defined workflows.

• Manages database records as appropriate.

• Responds to customer inquiries quickly, accurately and in a professional manner. Offers first level problem resolution to customers and escalates inquiries appropriately.

• Assists with claims set up, research complex claims and policy coding issues and documentation retrieval as appropriate.

• Applies knowledge of complex operational best practices and procedures to daily activities.

• Identifies and resolves problems by referring to procedural documentation and reference materials.

• Offers process improvement ideas.

• Provides administrative support for jurisdictional form processing through demonstrated knowledge of claim data and form Requirements.

• Handles further administrative projects as assigned.

• Provides prompt, courteous, and high-quality work in response to management direction and internal customer needs.     

• Completes assigned work within established standards for timeliness and accuracy

• Work with a dedicated payment team.

  

Basic Qualifications:

 

• High School Diploma or Equivalent and 3 or more years of experience in the Clerical or Office area

     OR

• Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Clerical or Office area
   

Preferred Qualifications:

 

• Strong Microsoft Office

• Strong customer service skills

• Strong interpersonal skills

• SAP/Serrala payment

• Completes journal corrections, wire transfers, escheats and stop payments

 

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good fai