General Manager Retail Services

Nebraska Public Power District (NPPD) has an immediate opening for a General Manager Retail Services located at the Columbus General Office in Columbus, NE, Kearney Operations Center in Kearney, NE, Norfolk Operations Center in Norfolk, NE, or the York Operations Center in York, NE. Position closes January 2, 2026 at 11:59 p.m. Central Time. 

 

This position will report to the Vice President of Customer Services & External Affairs & Chief Customer Officer.

Position Summary

This position is accountable for the overall strategic direction, safety leadership, and performance of NPPD’s Retail business unit: i.e. strong fiscal performance/low cost, high reliability, technical expertise, and cost-effective solutions that demonstrate excellent customer service. Incumbent provides direction and collaborates with Customer Service, Billing and various departments in Operations (i.e. Distribution/Substations Operations, Engineering, Asset Management) on issues pertaining to making NPPD’ s Retail Business competitive and successful.  This position reports directly to the Vice President of Customer Services and External Affairs, with a matrix reporting to the CEO.  

 

Incumbent is responsible for and must have high skill in building and maintaining customer and stakeholder relationships, Retail business/workforce processes, Retail financial strength, Retail sustainability and growth, and technical innovation in the utility spectrum.

 

This position is responsible for providing oversight and ensuring the successful implementation of all the District's Professional Retail Operations (Pro) Agreements and Operations & Maintenance (O&M) Agreements with communities and municipalities.  This position must also oversee service agreements with Retail end-use customers as well as municipalities. 

 

This position is the Executive member and sponsor of the Retail Management Team.  The incumbent works closely with the Energy Delivery team to maintain reliability of the Distribution/Sub-T systems, the Finance team to achieve rates consistent with the Board Strategic Directive – Cost Competitiveness, and Enterprise Technology to ensure reliable, cost effective, and innovative technologies supporting the retail business unit.  

 

The General Manager of Retail is responsible for representing matters of the Retail Business Unit to the Executive Planning Council, the Vice President of Customer Service & Chief Customer Officer and the Board of Directors.

Education, Training and Experience

Education:

Bachelor’s Degree in Engineering, Finance, Economics, Business, or a technically-related field plus 10 years' experience as related below is required. A Master's Degree in Business Administration or equivalent is highly desired and preferred. Leadership development training is desired.

 

Prior Related Experience:

Professional level customer service, account management, electrical utility operations and contract administration experience is required. Five (5) years of demonstrated managerial/supervisory experience is required with demonstrated advancement in complexity of leadership roles. Demonstrated leadership, directing, planning, and scheduling team members with proven results is required. Knowledge of certified Key Account Executive techniques is preferred.

 

Licenses and/or Certifications

Certified Key Account Executive (CKAE) certificate is preferred. Incumbent is strongly encouraged to pursue a CKAE certification if he/she does not already hold a CKAE certification.

 

Master’s Degree is required in a business-related field within 4 years of acceptance into the position.  Degree type will be reviewed with the Vice President of Customer Services and External Affairs.

Essential Duties & Responsibilities

Plan, organize, direct, assess, and coordinate the Retail business unit to provide low cost, high reliability, technical expertise, and excellent customer service.  Provide a strong safety culture and promote all accidents are preventable.  

 

Ensure that processes are continuously improved to make the Retail business unit more efficient, provide a comparable retail rate, and high retail customer satisfaction.  Promote innovation and transformation of the retail business unit. 

 

Assist in the development and approve budgets for T&D operations and Customer Service departments that are in the Retail business unit.

 

Provide direction on the development, implementation, and maintenance of processes, procedures, and