Sr Manager & General Manager, Cleveland

Date Posted:

2026-04-07

Country:

United States of America

Location:

OT112: CVC - CLEVELAND, OH 9800 Rockside Road, Valley View, OH, 44125 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company currently has a branch leadership opening in the Cleveland/Akron, OH area.

As a General Manager, you’ll own the P&L and daily operations for an Operating Territory (OT). You’ll oversee all areas of the New Equipment, Service, Repair and Modernization businesses, including sales & operations. A key deliverable is to drive a customer-centric approach to delivery, removing silos and serving as the primary collaborator and decision maker closest to the customer.

What does a typical day look like?

• Leading by example regarding our Otis Absolutes (Safety, Ethics & Quality) and Leadership Behaviors.

• Hiring, motivating, and developing a team of office and field-based employees, creating a high-performing culture; promoting inclusion, engagement & talent development.

• Driving financial performance and managing profit & loss, delivering a successful sales strategy to drive business growth and market share.

• Acting as first line of escalation for customers to support an end-to-end, seamless customer experience.

• Maintaining knowledge of market dynamics, main competitors, and customers’ needs to anticipate industry trends and adapt strategies to maintain a competitive edge.

• Building our customer portfolio, creating successful, long-lasting relationships.

• Improving efficiencies within all areas, including route optimisation and effective allocation of resources.

• Managing transformation initiatives in line with the Operating Unit roadmap.

• Collaborating with Delivery Operations to support continuous improvement and the centralization of admin activities to enable increased focus on the customer.

What’s in it for you?

• The opportunity to work in a newly created, highly visible role, critical to the region’s success.

• A chance to work in an industry leading company and a global brand.

• Clear career progression paths.

• Access to funded learning and development opportunities.

What will help you in this role?

• Leadership experience within field operations and/ or sales.

• A background within construction/ engineering, elevator industry experience would be advantageous.

• Working experience of safety regulations and compliance.

• Enthusiastic and committed to delivering exceptional service.

• Being an inspiring leader with an inclusive and collaborative style.

• Effective communication and relationship building skills.

• A strategic mindset blended with a tactical, hands-on approach.

• Proven organizational skills, including the ability to prioritize multiple projects, programs and objectives.

• Demonstrable experience influencing and leading change.

• Strong business & financial acumen.

• Analytical mindset with exceptional decision-making capabilities.

Location:

• The job duties for this role require work to be performed 100% in the office or on job sites. Remote work is not available. By submitting your application, you are willing and able to meet these requirements.

• Relocation assistance may be available for out-of-market candidates.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, tr