Personal Banker

Description

Personal Banker Benefit Highlights

• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• Top-notch health insurance, vision, and dental
• HSA, Flexible spending plans, life insurance, short-term/long-term disability coverage
• 401(k) with 6% match and 4% profit-sharing contribution
• Incentive bonus based on performance of the organization

Starting Wage: $18.50 - $19.50/Hour, based on experience

Location: Kalamazoo, MI (9th Street)

About The Role

As a Personal Banker, you’ll serve as a trusted advisor, delivering friendly, expert service and tailored financial solutions to help our members grow their financial wellbeing. You’ll support a range of member banking needs—including account management, loans, and digital banking—in a collaborative, professional setting.

Where You’re Headed

Start your journey at Arbor as a Personal Banker and grow right where you are – Personal Banker II growth track promotions possible (with a pay increase). Personal Bankers often grow into Assistant Branch Managers and then onward to other leadership roles. The experience you’ll gain also transfers well to roles in our lending or back-office teams.

What You’ll Do

• Build strong relationships with members to understand their financial needs and recommend appropriate products/services.
• Open and maintain various account types, such as checking, savings, IRAs, and trusts.
• Assist members with transactions, loan applications, and account inquiries, debit card replacements, online banking, and direct deposit letters
• Educate and support members in using digital banking tools and services.
• Resolve account issues and debit card disputes efficiently.
• Ensure compliance with policies and regulatory requirements.
• Support branch operations through clerical tasks, balancing duties, and participation in audits.

Is This You?

• High School Diploma or equivalent
• 1 – 2 years’ experience in banking/financial services
• Strong communication/interpersonal, attention to detail, organizational, and problem-solving skills
• Proficiency with Microsoft 365 and basic computer operation
• Professionalism in conduct, communication, and appearance
• Ability to work collaboratively in a fast-paced environment with frequently changing priorities based on member needs
• Ability to be bonded
• Preferred But Not Required: Proficiency with Fiserv DNA; Associate or Bachelor’s degree (business, finance, or related); Experience with lending; Financial products/services knowledge

Hours: Full-time (38 hours per week), with rotating Saturdays

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits. Visit our website to discover what makes us exceptional and apply in minutes: www.arborfcu.org/careers.