Regional Field Trainer

Compensation Range:

$31.25 - $36.01

 

Plus Incentive Bonus based on Performance

 

Location:

123 Main St , Austin, Texas, 78757

 

The Regional Field Training Manager is a mobile, field-based leadership role responsible for developing, executing, and maintaining comprehensive training programs for hourly teammates and salaried venue managers across an assigned region. This position is key in aligning training initiatives with brand values, operational goals, and cultural standards. With a primary focus on in-venue support (approximately 80% of the time), the manager leads efforts in teammate and manager development, compliance, safety, and training certification. Key responsibilities include overseeing training for new venue openings, managing digital learning platforms like The Reel, supporting initiative rollouts, and mentoring Training Managers. The role requires regular travel, including out-of-state visits, and a flexible, self-driven schedule that includes peak service observations and at least one weekend day in-venue.

WHAT WE OFFER

• A fun workplace where you can be yourself and do awesome work!
• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates

OUR MISSION:

To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back
 

LOCATION: This role is open to candidates based in one of the following markets: San Francisco Bay Area, Denver (CO), Dallas/FT. Worth (TX), Austin (TX), or New York City (NY).

CORE ROLE RESPONSIBILITIES:

• Works with venues to ensure all compliance, culture, respect, and required content is taken 

• Supports in-field education on safety, culture, and respect

• Manages online and paper materials to create an inclusive learning environment

• Supports all teammates and managers by providing necessary resources and tools 

• Constantly follows up post-training to receive feedback and make improvements to initiatives

• Maintains and teaches Train the Trainer classrooms to enhance and certify venue trainers

• Manages advanced programs such as Private Events, Shift Leader, and Supervisor

• Builds and assigns Reel (LMS) modules based on local initiatives

• Utilizes message boards in the Reel (LMS) to enhance communication

• Utilizes reporting in the Reel (LMS) to validate online training

• Leads customer service and education of the Reel (LMS)

• Executes brand initiatives and rollouts

• Point for communication and timelines of assigned initiatives

• Ensures development tools are taught and used in assigned market(s)

• Assists in the research and development of improved services and operations protocols

• Develops a training culture by maintaining accountability for the training process and evaluating each venue’s performance

• Executes training audits to uphold training practices, brand standards, and required signage 

• Measures NPS and creates action plans for common issues

• Monitors turnover rates to measure the quality of hiring & the training

• Introduces engagement opportunities to further create a positive working environment

• Organizes and communicates reporting based on current focuses

• Works closely with the Operations, F&B, Guest Experience, Facilities, Marketing, and Programming departments to ensure that all standards are being met or exceeded

QUALIFICATIONS:

• High school diploma/GED or equivalent combination of education and experience

• Associates in Business or equivalent real-world experience

• 1+ years of LMS administration experience

• Advanced computer and office skills required (MS Word, Google, etc.)

• Extensive knowledge of Alamo policies, training programs, and daily operations

• Displays a professional appearance and is a positive role model

• Uses good judgment to make effective decisions regarding projects and initiatives

• Proven leadership and motiv