Technical Writer

Since 2012, Giving Home Health Care has helped individuals impacted by conditions contracted while working in nuclear energy programs for the Department of Energy achieve compassionate and personalized in-home health care.  We are a fast-growing, leading health care organization with services offered in Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.
You’ll be a perfect fit for our team if you are a caring and compassionate individual, someone who takes a patient-first approach, and values collaborative, mission-driven work. If that sounds like you, apply now and become part of our team at Giving Home!
The Technical Writer is responsible for providing accurate and comprehensive guidance to patients through detailed medical narratives. This role ensures organizational excellence, maintains patient confidence, and aligns expectations with realistic outcomes.
The Technical Writer will secure successful claim approvals, foster patient engagement, and nurture stakeholder relationships. Their relentless pursuit of success and commitment to patient advocacy define their role.  
This is a hybrid-onsite role located in Austin, Texas.

Responsibilties

• Create medical and legal documentation with accuracy and a focus on fostering positive relationships with healthcare professionals and other stakeholders.
• Efficiently manage a high volume of claims on a weekly basis.
• Provide continuous support by reviewing patient records and identifying additional health issues to maximize benefits.
• Maintain high standards to build and sustain patient trust.
• Clearly communicate to ensure that patient expectations are aligned with what is realistically achievable.
• Apply technical skills to secure prompt and successful claim approvals.
• Foster patient satisfaction and engagement through effective communication and consistent support.
• Build and maintain strong collaborative relationships with stakeholders. 

Qualifications

• Bachelor’s degree in Healthcare Administration, Biology, Nursing, Epidemiology, Public Health or related field preferred.
• A minimum of 2 years of experience in a healthcare setting is required, preferably in coordinating and managing patient documentation, medical writing, medical terminology, or in a healthcare administration role.
• Familiarity with healthcare programs and benefits, particularly the Department of Energy Employees Occupational Illness Compensation (DEEOIC) program, is preferred. 
• Proficiency in Microsoft Office Suite and other relevant software is required.

Benefits

• Hybrid work environment (after introductory period)
• Company holidays, floating holiday, and birthday holiday
• $100 monthly cellphone reimbursement
• $150 Lifestyle Reimbursement annually (may be for gym/fitness memberships, Costco/Sam’s Club memberships, Amazon Prime memberships, and more) 
• Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents  
• Tuition Reimbursement Program 
• Employee Assistance Program 
• Employee Appreciation Program 
• Company Provided Snacks & Drinks Daily in Office Kitchen 
• Vacation (PTO) and Sick Days
• Competitive benefit plans
• Company paid STD and LTD
• 401(k) with matching
• Being a part of a growing company!
• Working with incredible patients and their families!

In order to ensure the life-changing care our patients require, we know that we must have a team of exceptionally caring and passionate individuals who are committed to advocating for and empowering those in need. To develop an exceptional team, we are dedicated to ensuring we provide each team member with a collaborative company culture, competitive benefits and compensation, and growth opportunities to develop their skills and advance their career.
If you are ready to embark on a rewarding journey and be part of an organization that makes an impact on patients’ lives, we encourage you to apply for a position at Giving Home today!
Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices. Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination. Giving Home is committed to maintaining transparent compensation practices an