Manager, Product Management - Mainstreet Customer Management

Manager, Product Management - Mainstreet Customer Management

Do you want to work at the heart of Capital One’s business? Do you want to transform how our Business Analysts manage their programs? Do you want to lead a major tech transformation initiative? This is the role for you.

Mainstreet Customer Management (MSCM) is responsible for bringing product and tech solutions to life to benefit our Mainstreet Card Customers. We are seeking a Product Manager to own Mainstreet’s stake in the domain of portfolio decisioning - how do we decide which of our tens of millions of customers should be eligible for which offers? How do we make it easy for Mainstreet Business Analysts to adjust program eligibility or launch new programs?

Your delivery for the first year would be focused on a major convergence effort, ensuring that all the requirements of our business will be met when we migrate to the enterprise decisioning solution. You will directly lead 1 full-stack tech team, and will partner with 4 other PdMs to deliver program outcomes. You will also build deep SME in credit decisioning, which will give you the opportunity to help define what’s next after we’ve achieved convergence.

Along the way, you will help millions of Mainstreet customers grow their access to credit and rewards, deepening their engagement with Capital One while also driving some of the most important revenue sources in the company. You will have a direct impact on the ability of our BAs to lead profitable and forward-thinking programs.

Mainstreet Customer Management is part of the Segments Product team, which has excellent opportunities for networking, career development, and internal rotation. We’re seeking top talent to come here and invest in their competencies while driving powerful results.

Manager, Product Management (PXDP50)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
 

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 3 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the