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Patient Accounts Representative II (Hybrid)

101 Truman Medical Center

Job Location

University Health 4 (UH4)

Kansas City, Missouri

Department

Corporate Professional Billing

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

Are you fluent in CPT codes and speak fluent EOB? So am I. As a go-to expert in all things billing and reimbursement, I manage the full life cycle of insurance claims and account resolution—keeping our revenue cycle healthy and stress-free.

What I Do:

• Own the daily billing and collections process, making sure claims fly out the door correctly the first time—and payments don’t stay stuck in limbo.

• Track, monitor, and reconcile accounts like a detective, using payer portals, billing systems, and a whole lot of follow-up.

• Master the world of Medicare, Medicaid, commercial insurance, and special programs—turning confusing denial codes into opportunities for payment.

• Provide top-tier customer service, because patients and payers deserve clarity, kindness, and timely responses.

• Use independent and critical thinking to tackle billing puzzles and resolve claim hiccups before they become major issues.

• Act as the team’s go-to resource for third-party billing questions and payer quirks—because no one has time to be on hold with an insurance company all day.

• Work across multiple platforms (Excel, Outlook, EMRs, and more), all while juggling compliance rules, federal guidelines, and internal protocols.

Tools of the Trade:

• Microsoft Office (Excel, Word, Outlook)

• 10-key calculator skills (fast and accurate)

• Strong knowledge of payer manuals, billing workflows, and claim codes

• Clear communication (written and verbal) and an eye for detail

Minimum Requirements:

• High school diploma or equivalent

• 2+ years of hands-on experience in professional or insurance billing

• Familiarity with commercial insurance, Medicare, and Medicaid reimbursement practices

• Solid working knowledge of reimbursement comment codes and payer provider manuals

• Comfortable with computers, including Excel, Word, Outlook, and 10-key entry

• Extensive knowledge of third-party billing procedures and a passion for getting claims paid right