Dispatcher

Primary City/State:

Phoenix, Arizona

Department Name:

Courier Svcs-Ref Lab

Work Shift:

Evening

Job Category:

Supply Chain

Seeking fulltime (40 hours week) dispatcher for evening shift at Sonora Quest Labs where you'll do good work on bahalf of better health.

POSITION SUMMARY
The dispatcher coordinates the schedules and activities of the couriers, multi-route drivers, and hospital messengers. The dispatcher must be familiar with all courier and hospital routes; local and statewide. Responsible for client requests for will call service and communicating with logistics staff for these requests. He/she must be able to effectively communicate with clients to record STAT testing and patient information. Timely dispatching of STAT calls to 3rd party vendors. Sorts and distributes Cytology and Pathology reports. Dispatchers shall be responsible for the control of company assets. The dispatcher often has to research and resolve pickup problems. Evening dispatchers will do nightly closing and backup on the computerized dispatch program.

CORE FUNCTIONS
1. Communicates with internal and external customers, couriers, hospital messengers and 3rd party vendors by radio, telephone and computer. Records and dispatches all requests for pick up and deliveries; locally and statewide. Enters all pickup and delivery information into computerized dispatch system, including test type, patient name and client information. Must be able to enter information accurately. Responsible for updating the dispatch system database and route information.

2. Responds to questions and resolves service issues such as complaints, missed pick-ups, missing supplies, late STAT pick-ups, etc.

3. Sorts and distributes test results, test update information, interoffice mail, and supplies. Orders courier supplies and maintains the courier room. Responsible for control of company assets (vehicle keys, radios, and mobile data devices)

4. Collects and organizes information for special reports and projects. Prints and reconciles daily will call logs.

MINIMUM QUALIFICATIONS

• Ability to communicate effectively through reading, writing, and speaking in person or on telephone.

• Knowledge of and ability to operate a personal computer.

PREFERRED QUALIFICATIONS

• Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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