AOG Customer Resolution Specialist (D/M/F)

Job Description:

You will become a member of Satair, the largest Airbus Services company providing Airbus spares and services to all Airbus customers on this earth and maybe in future even further. Satair AOG Management is located in Hamburg and Washington and counts approx. 50 team members. AOG Management Hamburg serves customers in Europe, Middle East, Africa and Asia Pacific.

Check out what the Satair AOG Management Team and our stakeholders do @ https://youtu.be/dyqI6DNC2U8 and www.satair.com

What can you expect?

• Find alternative solutions to all kind of AOG situations to recover customers aircraft around the world

• Cater for a round the clock AOG spares support

• Work with a very dynamic team in a very international environment

• Manage a different case every day, routine is not part of the job!

WHAT’S IN IT FOR YOU 

Here is a selection of some of the benefits we offer our employees. Local benefits may vary.

• Competitive Remuneration

• Work / Life Balance: Hybrid Working, flex-time, maternity/paternity leave, job sharing

• Personal Development: Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities

• Health & Wellbeing: Health insurance, well-being programs

HOW YOU WILL CONTRIBUTE TO THE TEAM

• Serve and satisfy customers "Aircraft On Ground" material requirements 24/7/365 by finding favorable solutions.

• Coordination and interface between the customer and the Airbus spare parts order process. Administer the complete customer order including initial receipt, sourcing, escalation and delivery follow-up.

• Ensure on-time delivery for all spare parts and related services to all Airbus customers in the EMEA and APAC region using technical and commercial data.

• Requires a high degree of independence, ability to develop creative solutions, self initiative and flexibility while continuously providing a high caliber of customer service under, sometimes, demanding situations.

• Extensive customer interaction requires the ability to communicate effectively in English - both verbally and written. Communication skills focus on the customer satisfaction are required.

• Providing a positive and helpful customer service experience with a high exposure to cultural
  awareness.

This position requires shift work, on a 24/7 pattern, including, weekends, nights and bank holidays. (35 hours/week + 2.5 hours due to the shift model, total is 37.5 hours/week).

ABOUT YOU

Professional requirements

• Holding a degree in Supply Chain, Engineering or a related discipline is an advantage

• You have solid professional experience within an AOG desk environment or similar

• You have experience in stakeholder management

• Negotiation level in English is mandatory

• Fluent in Chinese or another language is a plus

• Solid knowledge in SAP SD, MM and WM is a must

• Solid knowledge in technical data such as IPC, CMM, technical drawings… is a must

As a person

• you have the ability to work in a dynamic and fast-paced environment

• you have the ability to multitask

• you like to work in a diverse and international team

• you have a solution-oriented and pro-active mind set

• You have practical problem solving skills

• you are an excellent communicator with good coordination and Cultural awareness skills

• having the service and support towards the customer is part of your DNA

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Company’s success, reputation and sustainable growth.

Satair is striving for a culture of diversity and inclusiveness with continuou