Staff Engineer

Our Staff Engineer is a mid-level member of the Voice engineering staff ensuring we provide a friction-less experience to our customers and maintain the highest standards of security and availability. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.  

Responsibilities 

• Provides technical architecture & leadership for a team within a domain or medium cross-functional projects, and mentor relatively junior engineers 

• Implement complex parts of a system or a product  

• Ship high-quality work following best practices, such as adequate testing, successful rollout, and consistent monitoring 

• Lead efforts that set the direction for the rest of the team 

• Propose short-term and long-term design solutions for pain points in the system or product with clear deliverables and action items 

• Defines metrics and solutions translating to increased service maturity 

• Demonstrates incident response and problem determination leadership 

• Develop and obtain consensus on enterprise wide guidelines and policies 

Qualifications 

• Advanced experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects 

• Advanced experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch 

• Expert experience using multiple programming languages including Node.js, Python, C# 

• Experience implementing infrastructure as code using Terraform 

• Experience integrating with internal and external applications  

• Expert in one or more areas of software, data, systems design, development, deployment and operation 

• Expert in cloud, infrastructure, DevSecOps, automation and plays a lead role in building scalable solutions 

• Expert in data ingestion and transformation 

• Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery 

• Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM 

• Communicate effectively with a diverse team and fosters a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood. Actively demonstrates these behaviors. 

• Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due. 

• Experience working in an Agile environment (Scrum, Kanban, SAFe) 

• AWS Certifications at the Associate, Professional, or Specialty level