Senior Strategy Operations Manager

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI 

Role Description:

As a Senior Strategy Operations Manager, you’ll be at the center of ShipBob’s most critical and high-impact initiatives. You’ll lead large-scale, zero-to-one programs, shape companywide long-range and OKR planning, and jump into high-stakes, high-ambiguity projects that need a sharp mind and steady hand. This is a highly visible role with regular exposure to ShipBob’s Senior Leadership Team and CEO. 

You’ll report to the VP of Strategy Operations, a key leader in a centralized team reporting directly to the CEO. 

What you’ll do:

• Steer and execute large, cross-functional programs and strategic initiatives from zero to launch. 
• Build analysis, frameworks, business cases, and whitepapers to support senior decision-making. 
• Partner closely with the VP of Strategy Operations and senior leaders to shape and execute company strategy. 
• Operate autonomously across multiple business units—navigating ambiguity, aligning stakeholders, and delivering impact. 
• Act as a "special ops" resource, owning critical initiatives that are urgent, undefined, or without clear ownership. 
• Run strategic planning cycles—ensuring business units deliver rigorous, ROI-backed plans on time. 
• Transition matured initiatives to operational teams with a sound handoff plan and knowledge transfer. 
• Spot inefficiencies or procedural gaps in workflows and lead effective change management initiatives. 
• Influence across all levels—bringing people, process, and tech together to create scalable solutions. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table:

• MBA or equivalent experience (e.g., startup founder, management consulting, senior operations leader). 
• 6–10 years of experience in business operations, strategy, program management, or general management. 
• Executive-level communication skills—both written and verbal—with experience presenting to C-suite leaders. 
• Excellent data fluency, with experience using SQL and BI tools to turn insights into action. 
• Demonstrated track record leading cross-functional projects in high-growth or fast-changing environments. 
• Comfort working in ambiguity with a bias toward action and accountability.<