Temporary People Experience Specialist

Overview

The People Experience Specialist is part of a fast-paced and collaborative work environment that delivers exceptional HR support to all NDR team members. In addition to the core responsibilities listed below, assignments and special projects outside of the normal scope will be extended. As a People Experience Specialist, you will work within the People Experience Operations team while being able to receive exposure into other HR functions such as but not limited to, learning and development, benefits, payroll, and recruiting. The People Experience Specialist will also assist the People Experience Partners and Directors in all team member related tasks to ensure the success of the department and the organization.

 

This is a temporary position, expected to last 6 months with the potential for a conversion to a full time opportunity. 

 

 

Responsibilities

• Manage and lead the onboarding and orientation process for all new hires to support a smooth integration into the organization. Ensuring new hires obtain a full understanding of Company policies and practices.
• Conduct background check screenings for job candidates. Ensure that all pre-employment communication and steps are taken within compliance of state and local laws.
• Conduct exit interviews and collect, analyze, and present team member feedback from a variety of sources to HR leadership to promote strategic and informed people-oriented business decisions.
• Diligently maintain and monitor all HR related inboxes and handle inbound inquiries made by team members of all levels to deliver high-quality support.
• Draft and respond to unemployment claims including filing appeals. Collect and compile materials required and prepare NDR participants for hearings as needed.
• Manage the I-9 Employment Eligibility Verification Process in compliance with the (USCIS) immigration laws.
• Maintain all HRIS system transactions for new hires, team member promotions, transfers, leaves, and terminations with the upmost accuracy.
• Diligently track, audit, and report on HR records and documentation to ensure that they are accurate and up-to-date, as it relates to but not limited to, performance management, onboarding, and offboarding. and that all team member related documentation such as performance reviews and exit interviews are collected, maintained, and comply with company policy.
• Provide support with Business Travel requests to ensure travel accommodations are met and that expenses accurately reported.
• Collaborate as needed with cross-functional teams such as Payroll, Benefits, Learning and Development, IT, Legal, and other functions.
• Work with the People Experience Partner and Director to assist in the resolving of employee relations cases and subsequent documentation.
• Support the Company’s Performance Review and Merit Increase cycles.
• Assist in the planning and facilitation of company events, staff meetings, management dinners, or other team member engagement activities as needed.

Qualifications

• High school diploma or equivalent required. Bachelor’s degree in HR or related field preferred.
• 3 years’ experience in HR Operations or related HR areas required.
• Strong organizational skills, time management, and attention to detail.
• Intermediate Excel skills.
• Possess strong analytic and problem-solving skills.
• Experience with HRIS systems, ADP Workforce Now experience a plus.
• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.
• Available for full-time position, overtime eligible if classified non-exempt.

About National Debt Relief

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

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