Director, Regional Services (Public Sector)

Director, Regional Services - Drive Customer Success with Elastic

About Elastic:

At Elastic, we believe data can power human potential. We're the company behind the Elastic Stack (Elasticsearch, Kibana, Beats, and Logstash), used by organizations worldwide to search, analyze, and visualize data in real-time. We're committed to building a diverse and inclusive workplace where everyone feels valued and empowered to contribute their best.

About the Role:

Elastic is looking for a Regional Services Director (RSD) to lead and grow our Professional Services business across the US Public Sector, with a primary focus on the Department of Defense and Intelligence Community. This is not a coordination role. It demands a hands-on leader who combines deep technical credibility with sharp commercial instincts and the drive to own outcomes end to end.

You will set the strategy, win the work, lead the teams, and be personally accountable for the financial performance of the region. Reporting to the VP, Services USPS, and sitting on the Services USPS Leadership Team, you will work in close partnership with Sales, Engineering, and Delivery to position and deliver outcome-based engagements that generate measurable, lasting value for some of the most complex and mission-critical environments in the world.

This is a build role. The expectation is that the right leader will grow the team, raise the bar on how Services shows up, and leave the practice materially stronger than they found it.

What You'll Own

Business Ownership and P&L Accountability
You will own the numbers: bookings, revenue, utilization, and margin for your region. This means forecasting accurately, managing the P&L with discipline, and making the calls needed to hit plan. You are not a contributor to someone else's business; you are the owner of this one.

Regional Growth Strategy
Define, communicate, and execute a multi-year growth strategy for USPS Services. Identify whitespace, shape the go-to-market approach, build the hiring plan, and drive it forward in lockstep with the Sales Account and Delivery teams.

Technical Leadership and Credibility
You will engage directly with senior technical and mission stakeholders including architects, program leads, CISOs, and mission owners, and be expected to hold your own. You understand how the Elastic platform creates value in search, observability, and security analytics use cases. You can challenge a technical direction, validate a delivery approach, and earn respect from practitioners as well as executives. Your technical depth is what makes your trusted advisor relationship real rather than transactional.

Strategic Account Ownership
Take personal accountability for a portfolio of key accounts. Drive discovery, shape solutions, lead negotiations, and see engagements through to value realization. You are not handing off to a delivery team and walking away. You stay close, you protect the relationship, and you grow the account.

Winning and Closing Complex Engagements
Lead the full pursuit cycle for high-value, often classified or sensitive, services opportunities: scoping, proposal development, SOW structuring, pricing, and contract negotiation. Build customized value propositions that speak to mission outcomes, not just technical features.

Team Development and Culture
Hire well, develop talent, and build a team that is technically excellent and commercially sharp. Create an environment where people grow, deliver on their potential, and are proud of what they are building. You set the standard.

Strategic Input and Practice Evoluti