Supervisor, Student Account Services

Title: Supervisor, Student Account Services

Pay Rate: $47,760- - $59,110/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Department: Student Account Services

Number of Positions: 1

Position #: 600510

Type of Appointment: Full-Time

FLSA Status: Non-Exempt

Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.

Reference check requirements: Supervisory roles: two (2) current or former supervisors and one (1) current or former direct report

Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references

Position Summary:
The overall purpose of this job is to manage the operations of the Student Accounts Services office and to provide leadership for the student accounts and accounts receivable staff. This position hires, trains and supervises staff, establishes processes and procedures, and posts, balances and reconciles incoming payments to the College as well as ensures all receivables are invoiced and sent to collection as required.

Essential Functions:

40% Supervise the student accounts/cashiering and accounts receivable functions of the college. Assign tasks to, train and review performance of full-time staff. Fill in during absences or vacations. Review contracts, files and reports for accuracy. Prepare daily deposits. Review cash reports and the data entry of cash receipts in the check register daily. Assure timely and accurate processing of all funds receipted. Ensure receivables are billed timely and if required referred to collection agencies in compliance with state law and TBR policies.

20% Supervise the audit of dual enrollment Lottery grant funds, state employee and teacher dependent fee waivers and discounts, to include fee calculation and eligibility, all student account balances, eRate discount program, student holds and local scholarship funds. Oversee college petty cash fund to include audit of receipts, preparation of cash to match receipt and prepare documentation for reimbursement.

10% Manage the processes for accepting credit card and check payments and processing direct deposit student refunds through the web registration system. Submit, review, and reconcile reports in web registration system. Identify and resolve all discrepancies. Record transactions in the college check register. Prepare documentation; code and submit data entry for Banner Finance.

10% Oversee departmental email accounts for Student Accounts and Accounts Receivable. Compose replies to questions and ensure timely and correct information is provided

5% Process all student credit card refunds, including calculation of refund amounts, and enter data both into Banner and into the Touchnet Cashiering System. Identify and resolve all inaccuracies.

5% Supervise the intake and review of student refund appeals, including communicating with students regarding needed documents and outcome of appeals. Responsible for oversight of VA33 payment posting to student accounts, review for refund eligibility and return to VA if required

5% Responsible for coordinating and posting payments for state, federal and community partnership programs, including the Knoxville and Oak Ridge Electrical Partnership program. Ensure third party letters of guarantee are posted to student accounts accurately, timely and in compliance with program requirements. Monitor billing and payment to ensure funds have been received. Coordinate with Admissions, Records and academic departments as needed to identify and resolve any questions

5% Serve as a member of the expunge processing team; audit and review student accounts for drop, make updates to system as needed and coordinate SAS outreach to students for exception situations

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Key Results Areas: Supervises the receipt of all student payments, tuition and fee payments by third party contracts and outside scholarships of more than $18 million annually. The Student Account Services office also receipts monies for non-student payments including financial aid awards, Workforce and Community Development revenue and funds received by the college’s foundation.

Supervises the accounts receivable, collections efforts and bankruptcy cases of the college to meet all TBR, State of Tennessee, and Federal law requirements.

The results expected from efficient management