Senior Service & Controls Technician – HVAC Systems

Position Summary: 

We are seeking a highly skilled and experienced Service & Controls Technician to provide advanced technical support for Nortek HVAC systems, with a strong emphasis on electrical troubleshooting, control systems, and customer support. This role combines hands-on expertise in HVAC controls with the ability to diagnose and resolve complex field and remote service issues. The ideal candidate will have a deep understanding of electrical systems, HVAC sequences of operation, and control integration, and will be a key contributor to product support, development, and customer satisfaction.

Position Responsibilities:

• Provide expert-level remote and on-site troubleshooting for HVAC control systems, electrical components, and software integration.
• Interpret electrical diagrams, control programs, and technical documentation to resolve customer issues.
• Stay with issues through root cause analysis and resolution, coordinating with internal teams and external contractors.

Customer & Field Support:

• Serve as a primary contact for technical support via phone, email, and other electronic media.
• Deliver exceptional customer service by guiding contractors, engineers, and building owners through system operation and problem resolution.
• Coordinate and lead field problem meetings, training sessions, and technical service visits.

Controls Engineering & Documentation:

• Assist in the design and verification of control systems using DDC/PLC programming and HVAC control elements (motors, valves, sensors, actuators, etc.).
• Develop and maintain technical literature, training materials, and instructional videos.
• Support new product development and technology transfer initiatives across departments.

Cross-Functional Collaboration:

• Work closely with engineering, manufacturing, and R&D to resolve service issues and implement permanent fixes.
• Participate in internal training and support other Nortek facilities in building and servicing units.
• Contribute to the development of service benchmarks, metrics, and continuous improvement initiatives.

Education:

• High school diploma required; technical college or equivalent experience (10+ years) in electrical and refrigeration preferred.
• Bachelor’s degree in engineering or computer science is a plus but not required.

Technical Proficiency:

• Proficient in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.

Preferred Attributes:

• Customer-focused mindset with a passion for solving problems.

• Ability to work independently and collaboratively across departments.
• Motivated, creative, and enthusiastic about learning and innovation.
• Willingness to travel occasionally for field support and training.

Position Requirements:

• 5–7 years of hands-on experience in HVAC system installation, maintenance, and troubleshooting.
• Strong practical electrical knowledge, including reading blueprints, wiring diagrams, and control schematics.
• Proven ability to manage complex service scenarios involving multiple stakeholders.
• Experience with DDC or PLC programming and HVAC control system design.
• Familiarity with bid documents, control plans, and specifications.
• Travel Requirement: Up to 50%

About Nortek Air Solutions:

Nortek Air Solutions, LLC (NAS) is a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier, and more productive by creating innovative solutions that deliver outstanding customer value.

NAS is the largest manufacturer of custom heating, ventilation, and air conditioning (HVAC) equipment in North America. Its products include FANWALL TECHNOLOGY®, air handlers, packaged DX, vertical se