User Activation Specialist / CMS (f/m/d)

In this role, you will focus on customer activation, reducing churn, lowering acquisition costs, and increasing customer lifetime value. You will plan and guide the onboarding process, educate customers through webinars and training, and report key metrics.

• Play a pivotal role in not just ensuring customer success, but also fostering vibrant and thriving user communities that drive growth and engagement.
• As the voice of the customer, you will escalate issues, and report upsells opportunities and churn risks.
  
  

If you're passionate about customer success and want to make a real impact, apply now and become a part of the CELUM team!

Requirements

• 3+ years of experience in the thriving SaaS sector
  
• Exceptional communications skills to engage with customers effortlessly
• Customer-facing roles with a track record of success
• A passion for technical know-how and staying ahead of the game
• A sharp understanding of business needs and an ability to drive results
• Have the feeling that your English and German are the creams of the crop, you know we mean the yellow of the egg.

Benefits

• Unleash your earning potential with a minimum annual gross salary of EUR 40,000
  
• a higher salary is possible if requirements are exceeded
• Take advantage of up to 365 EUR in yearly public transport sponsorship (Wiener Linien, Linz AG, ÖBB, etc.) to keep your commute smooth and eco-friendly
• Office in the heart of Vienna with top-notch public transport connections (U1 and U4)
• Keep fit and have fun with our fitness benefits and monthly yoga sessions
• Experience a flexible work environment with a permanent workplace and up to 3 days of home office (with a presence day on Wednesday) or fully remote work after the onboarding period
• Become a part of the CELUMian community, where we have each other's backs and celebrate together with yearly companywide events and our Christmas Party and Workation
• Bring your sense of humour, we promise to keep you laughing (most of the time, at least a little... no, seriously, we've got jokes). Word of honour!