Sr. Manager – Catering & Banquets

Company Description

ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

Job Description

The Encore Boston Harbor Sr. Manager – Catering & Banquets Service will oversee operations of all events booked through Catering & Convention Services, Special Events or in conjunction with Food & Beverage, Hotel, Gaming or Retail divisions. The Sr. Manager of Catering & Banquets Service is responsible for weekly staffing forecast, three and six month projections of business levels to property inform divisional departments of upcoming business demands. This position is responsible for evaluating and meeting staffing and management needs, training team members and upholding Encore hospitality standards at all times. The Sr. Manager supports the Supervisor/Captains in banquet operations providing necessary information to support effective decision making and efficient operations. Responsibilities include, but are not limited to; implementing strategy and ensuring alignment with overall Encore Boston Harbor goals; maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the financial performance, daily operation, guest satisfaction, and team member satisfaction for banquet operations.

JOB RESPONSIBILITIES:  

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.

• care about everyone and everything
• show never ending attention to detail
• take responsibility; don't leave it to others
• always strive to be better

• Implements short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
• Held accountable for departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Oversees the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. 

• Administers departmental operating budget and financial controls. Responsible for financial planning, forecast, labor, and payroll for areas of responsibility.

• Ensures department delivers and maintains a maximum level of property-wide service and satisfaction. 
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
• Oversees all hiring, performance management, and employee engagement within the department.  Provides training opportunities, constructive and positive feedback to team members within area of responsibility.  Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.

• Effectively manages internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. 
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
• Responsible for interviewing and selecting new candidates for hourly roles.
• Contributes to the panel interview process for all Front of House hourly positions in banquet operations.
• Conducts weekly meetings and enforces company policies and initiatives.  
• Conduct effective shift briefings ensuring all staff are aware of service flow, VIP guests, and other special arrangement