Senior Manager, Customer Success

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

 

Senior Manager, Customer Success and Data Visualization (Remote)

Full-time, United States

 

Be a member of the team responsible for Stay, BCD’s comprehensive approach to hotel category management, you engage with clients to drive successful data-driven outcomes throughout all stages of the customer success management life cycle.  You lead Stay client activations, engage with clients to drive change, supporting field program managers and other internal resources to implement and optimize technologies and solutions that deliver value for BCD and its clients.  You effectively communicate and collaborate with internal stakeholders from various departments to continuously improve our suite of hotel solutions. 

 

As a Senior Manager, Customer Success and Data Visualization, you will

• Develop and maintain good relationships with prospects and existing client key contacts. Act as a trusted advisor in all aspects of hotel category management
• Lead customer workshops focused on hotel category management topics including spend management and sourcing strategies, booking technologies and traveler engagement. Provide recommendations tailored to individual customer
• Ensure contractual commitments are met by all parties. Share progress to commitments with clients, program management and senior leadership. When needed, create action plans to address any forecasted commitment shortfalls. 
• Coordinate with resources from multiple departments on the development and delivery of hotel-related solutions including Product Planning, Marketing, Supplier Management and Delivery, Project management and technology support
• Coordinate with program management and project resources to ensure customer configurations are programmed to deliver successful outcomes to all parties
• Work closely with the Senior Business Analyst to provide meaningful data insights
• Lead Data Visualization Story Telling activities across the organization

 

About you

• You enjoy interacting with a wide variety of clients, program managers and other internal resources
• You excel in providing meaningful data insights and are able to present in a clear and precise way across key stakeholders
• You love to dig, spot gaps and drive initiatives forward
• You excel at driving change by articulating a clear vision and persuading others to adopt new ways of achieving goals
• You’re an innovative thinker who enjoys identifying, sharing and executing new ways of achieving client, team and organizational goals
• You thrive in a challenging, fast-paced work environment and adapt well to shifting priorities
• You are obsessed with continuous improvement and optimization – making things that do work, work better
• You like being a part of a truly global team
• You have a learning mindset and enjoy applying new skills and concepts into your daily work activities

 

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

 

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

 

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive wo