Field Coverage Representative

Company Description

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Allergan Aesthetics | An AbbVie Company

Job Description

Abbvie’s Inside Sales Team is a professional team of sales personnel that supports Field Sales, operational, and Marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation. 

Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement in a quota driven/incentivized role.  Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and in-person channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives. 

Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starter and can articulate value on a consistent basis to foster growth of an expanding customer base through creating positive customer interactions and lasting relationships. 

Core duties include:

• In-person as well as virtual vacancy coverage for field sales vacancies
• Ability to use sales techniques to ensure positive results to a highly targeted, assigned list of healthcare professionals to offer product education, cost and access information, samples, literature, and resources, including program recruitment, and follow up conversations
• Facilitate account management skills (pre-call planning, field resource coordination; close, support customer education and resource needs, reporting)
• Ability to create rapport, network, build, and maintain productive business relationships in person and by phone
• Demonstrate clinical, technical, and presentation skills
• Identify, prioritize and drive opportunities to create access, programs, and processes that drive product demand
• Engage targeted healthcare professionals in in-depth informational/promotional communications in accordance with policies and procedures set by the program
• Verify and complete required data entry including details of the interaction, and any follow through actions in accordance with policies and procedures, ensuring data integrity
• Profile and manage targeted list of healthcare professionals, and provide value-added benefits to grow product volume
• Manage daily sales call activity to optimize time and maximize the achievement of sales and market share objectives
• Listen and respond appropriately to customer questions and needs, ensuring acceptance of, or agreement with a “call plan” objective
• Maintain the required product expertise, including competitive product knowledge
• Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology within Compliance guidelines
• Successfully complete all product and Compliance training (self-study, testing, field work and classroom training or electronically) and meet training expectations to service customers within the parameters of the program
• Demonstrate effectiveness working independently and in a team environment
• Meet and exceed established call volume metrics and sales attainment successfully leading to executable activity
• Establish, grow, and retain relationships with an expanding group of healthcare professionals from all levels – including office staff, Medical Assistants, nurses, and doctors
• Process customer requests related to product samples and resources in a timely, accurate, and professional manner
• Display ability to thoroughly answer questions related to process of securing product samples and literature, including mandatory signatures required to execute delivery
• Provide information pertaining to additional sources of information regarding products, such as referral to websites, programs, or other appropriate Abbvie resource
• Project a professional company image through all personal and phone interactions with customers and internal partners
• Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions
• Be able to manage call activity and messaging with AbbVie approved best practices and compliance regulations
• Maintain training and