Operations Manager

Company Overview

Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform.

Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery.

Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it.

Position Summary

The Operations Manager supports the General Manager with supervision of a client-based operation by successfully facilitating the client relationship at the local level. This position assists in maximizing labor efficiency while minimizing overhead and operational expenses. The Operations Manager also conducts operational analyses, audits current procedures to monitor and improve the efficiency of operations. The Operations Manager will spend most of his/her time in the office or warehouse maximizing the performance of the site.

Competencies

• Customer Focus
• Drive for Results
• Ethics and Values
• Problem Solving
• Conflict Resolution
• Functional/Technical Learning
• Managing and Measuring Work
• Timely Decision Making
• Developing Direct Reports & Others
• Delegation
• Motivating Others
• Organizing

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Supporting the General Manager in the meeting and exceeding client service goals
• Driving, maintaining, and evangelizing the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location
• Oversee operations and ensure objectives are being met
• Act as a Location’s point of contact in absence of General Manager
• Ensure the implementation and maintenance of Lean warehouse principles (when applicable)
• Enforce company compliance standards across the entire operation
• Maintain a professional appearance always, while setting an example for employees alike
• Ensure the planning and scheduling of third-party transportation services are executed in a timely manner (when applicable)
• Manage and perform activities related to dispatching, routing, and tracking transportation
• Support an environment that fosters open and positive team communication
• Build a strong rapport with our service providers and clients
• Communicate daily/shift goals of facility; devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
• Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships
• Enforce location safety management plans
• Support the Location Manager with ensuring successful compliance and performance of all vendors and service providers
• Manage a team of direct reports (punctuality, performance PTO, discipline, coaching, etc.)
• Advise Extra Milers on safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and supervisors comply with company policies and administering practices in fair and equitable manner
• Perform other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma/GED or equivalent required (Bachelor’s Degree preferred)
• 3-5 years of warehouse, distribution, and/or supply chain operations preferred, with at least 1 year of supervisory experience strongly preferred
• Exposure to Lean principles, systems, and tools (where applicable)
• Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client.

Physical Demands and Work Environment

The physical demands desc