Senior Product Manager

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

Classy is seeking an experienced product manager to lead the teams focused on delivering a best in class eCommerce checkout experience. Classy’s ideal candidate has deployed SaaS technologies with speed and scale, and understands how to provide elegant and highly effective solutions to complex problems, in service of our customers. 

This role requires a candidate with strong analytical skills using data driven approach(es) and a passion for driving business results. This role will include significant interaction with our customers, engineering, product design, marketing, customer success and other cross-functional product teams. Collaboration and dissemination of information among these teams will be essential to the execution of the job role.

The Job…

• Define the product strategy and roadmap in collaboration with others on the team ensuring alignment of company objectives, product vision and customer feedback.
• Leverage data, analytics and user feedback to identify trends, issues, and opportunities for improvement.
• Be a subject matter expert in eCommerce best practices, breakthroughs and trends.  
• Work alongside our A/B testing team to run experiments to validate hypotheses and drive incremental improvements in conversion rates.
• Continuously evaluate and optimize the donation checkout experience, ensuring that it is easy to use, engaging, and effective in converting visitors into donors.
• Develop and maintain a deep understanding of our customers, including their behaviors, preferences, and pain points, through research, user testing, and data analysis.
• Create product requirements and user stories.
• Lead a highly collaborative, cross functional team with several internal and external stakeholders.
• Organize releases, release dates and sprints with engineering leaders while communicating roadmap and product launches to the rest of Classy.
• Manage, investigate, prioritize and communicate tasks and issues for completion by engineering team.
• Be the go-to source of knowledge for your product and your customers.

You… 

• 5 years or more experience in SaaS Product Management
• Track record of delivering strong eCommerce shopping cart or checkout experiences 
• Strong analytical skills, with the ability to leverage data to inform decisions and drive results.
• Must communicate clearly, and partner effectively with engineering, product design and non-technical staff
• Experience with A/B testing, user research, and web analytics tools.
• Excellent organization and communications skills. Must be highly collaborative.
• Natural leadership skills and ability to work with all teams in the company
• Creative and resourceful - always finds a way to unblock yourself and your team
• Deep understanding of and empathy for users

Preferred… 

• Product Management experience in a B2B or B2C business model
• Experience with nonprofits, fundraising and event management
• Strong understanding of SaaS business model
• Product Management certification

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, e