Sr. Investigator - At Risk Person

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for participating in or leading financial crime investigations in diversified operations within the bank to gather information relative to current or prospective clients. Key responsibilities include leading routine to complex investigation task forces, consulting on investigative related issues, identifying issues and control weaknesses, and sharing recommendations to line management to minimize exposure. Job expectations include formulating and recommending action plans in response to allegations, including crime reports and court proceedings.

Responsibilities:

• Reviews and analyzes information gathered from databases to investigate alleged financial violations committed by a person or organization, including misuse of funds, misconduct, and corruption
• Prepares investigative reports, presents findings to senior management and relevant stakeholders, and supports control partners by recommending corrective actions to prevent future incidents and improve organizational practices
• Coordinates investigations by providing direction to multiple investigators, identifying issues and control weaknesses, sharing potential recommendations for courses of action, and testifying in court proceedings as needed

LOB Job Description:

The Consumer At-Risk Persons (ARP) Senior Investigator - Reporter performs daily reporting of potential or suspected vulnerable adult abuse/neglect and/or financial exploitation to law enforcement and adult protective services (APS) agencies across the country. In this role, the Senior Investigator - Reporter will not complete the investigation but will engage with law enforcement and APS agencies regarding investigations completed by Consumer ARP investigators. This engagement may be via telephone, fax, email and/or through online portals to file the ARP reports required depending on state reporting statues which vary by state or US territory.

LOB Responsibilities

At-Risk Persons (ARP) Senior Investigator - Reporter will ensure the ARP investigations that are referred for state reporting are completed timely and in accordance with applicable state/territory filing requirements. They will utilize existing proprietary and public reference material and tools to determine the proper method to report to law enforcement and adult protective services (APS) at the state or county level as well as timeliness reporting requirements for each state/territory. The At-Risk Persons (ARP) Senior Investigator – Reporter will also be responsible for updating the ARP case management system with case notes and attachments to properly document evidence of timely and accurate state reporting. They will also process incoming mail and document the responses received from law enforcement and APS agencies in the ARP case management system. Key priorities for the team are to ensure ALL same day required reporting is completed daily with no exception.

Responsibilities include but not limited to:

• Responsible for contacting APS and/or law enforcement via telephone and/or email, online, or fax to submit reports of elder financial exploitation and/or physical abuse/neglect

•Ensures thorough and timely reporting according to timeframes associated with the a