Clinic Manager - Akron Health Center

ORGANIZATION INFORMATION: 
Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ) healthcare organizations. With 17 offices in 11 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.     SALARY: $58,700-$73,300  

BENEFITS:

• PTO
• Vision
• Dental
• Health
• 401k
• Sick time

ESSENTIAL JOB FUNCTIONS: 

• Oversee the day-to-day operations of the Health center including addressing facility problems as they arise, resolving staffing issues as appropriate, submitting expenditure requests to finance, coordinating staff support or contractors for facility issues, orienting new staff to space, resolving customer complaints, and coordinating facility needs such as ordering equipment, supplies and information technology. 
• Plans, coordinates, supervises, and guides activities of the physician practice including setting goals and priorities and meeting compliance and regulatory requirements including OSHA and other regulatory agencies.  

MAJOR AREAS OF RESPONSIBILITIES: 

• Responsible for patient recruitment and retention, customer service improvement initiatives and coordinating efforts to engage patients who have fallen out of care.   
• Coordinates with relevant Health center leadership staff in order to meet utilization, inventory and productivity goals of the Heath center. 
• Provide supervision duties and support to PAR and clinical support team members to ensure best practice client services. 
• Responsible for staffing activities in coordination with the HR department such as recruiting, hiring, training, supervising, and performance related matters. 
• Act as direct administrative supervisor for Health center staff, including coordination of evaluation activities and training requirements. 
• Manages, analyzes, and utilizes financial information to maximize productivity, revenue, and expenses. Monitors patient revenues, expenses, and operating expenses (including salaries and capital expense items) and provides appropriate reports to providers. 
• Work with staff to ensure that data is entered accurately and consistently within the EHR. 
• Monitors the flow of work on a daily basis and makes appropriate schedule changes. Maintains effective “service delivery” to providers in the way of dependable staffing and efficient workflow procedures so they are able to provide a high standard of patient care. 
• Coordinate staff training for the EHR and become a super user. 
• Coordinate with the human resources department to ensure that all clinical staff have current certifications and licenses to perform their job duties.  
• Assesses and tracks performance of employees. Coaches, trains, and develops employees, providing reinforcement and feedback. Delegates appropriately. 
• Work with data informatics department on data projects and quality improvement initiatives. 
• Coordinate with the finance team to ensure that the revenue cycle is implemented effectively beginning with the front desk staff to providers coding services properly. 
• Work with team members to develop step-by-step procedures for complex processes.  Train staff in related policies and procedures.   
• Ensure compliance with all legislative, program, and funder regulations including standards of HRSA, HRC, CMS, ODH, HIPAA and OSHA regulations. 
• Coordinate the patient greeting, registration, payment, scheduling and all front desk operations.  
• Monitor client/patient files, records, and other documentation, with population health for adherence to best practice, agency policy, external regulations and funding requirements. 
• Maintain and develop strong working relationships with local, regional, and national agencies involved in HIV, LGBTQ health, FQHCs and primary care entities.  
• Build ongoing relationships with other service providers in community and promote the services that Equitas Health Medical Center and Pharmacy provides. 
• Facilitate monthly   staff meetings and multi-disciplinary team staffing.  
• Conduct community presentations, promotional activities and represent the organization as appropriate on committees and at meetings.  
• Conducts nurse visi